Waiter - Hotel Experience

Key Responsibilities

Guest Service

• Greet, seat and present menus as per service sequence; introduce self and specials.
• Anticipate guest needs; check-back within 3 minutes of service; handle complaints courteously and escalate when needed.
• Maintain product knowledge of menu items, ingredients, allergens and preparation methods.

Order Taking & Billing

• Take orders accurately (order pad/POS); repeat orders to confirm.
• Enter orders on POS promptly; coordinate fire times with kitchen/bar.
• Present bills, process payments (cash/cards/room charge) accurately; follow cash-handling SOPs.

Food & Beverage Handling

• Serve food and beverages as per sequence of service; follow tray/carrying techniques.
• Prepare basic beverages (water service, tea/coffee set-up) and accompaniments.
• Ensure correct portions, garnish and presentation before service.

Table Maintenance & Set-up

• Lay and clear tables, reset covers; maintain mise-en-place and side stations.
• Maintain cleanliness of service areas, cutlery, glassware and linen.
• Monitor table turns and wait list in coordination with the host/hostess.

Sales & Revenue

• Proactively upsell menu items, sides, pairings and promotions.
• Achieve personal and outlet-level average check and add-on targets.
• Hygiene, Safety & Compliance
• Follow personal grooming and uniform standards.

• Adhere to FSSAI/HACCP food safety practices; ensure allergen and temperature controls.
• Practice safe handling of hot items, glassware and sharp objects; report incidents.
• Participate in fire, first-aid and evacuation drills.

Coordination & Communication

• Liaise with kitchen, bar, stewarding and cashier for smooth service flow.
• Attend briefings; relay guest feedback and special requests.
• Support opening/closing duties and daily inventories as assigned.

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹16,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person