Key Responsibilities: Handle Daily DMs & Comments: Respond promptly and professionally to customer inquiries, product queries, and complaints via Instagram Direct Messages and comments. Product Assistance: Guide customers with product details, sizing, availability, styling suggestions, and order assistance. Order Tracking Support: Provide updates and assistance on order statuses, shipping details, and delivery timelines. Escalate Complex Issues: Forward critical complaints or unresolved issues to the concerned team (logistics, design, etc.) for quick resolutions. Support during Launches/Sales: Handle high-volume queries during new launches, sales, or collaborations efficiently.
Plan and track production timelines from sourcing to delivery. Coordinate between design, sampling, and production teams. Source fabrics, trims, and negotiate with vendors. Oversee sampling, approvals, and pre-production processes. Ensure quality standards are met during production. Manage costing and budgets for each style. Maintain clear communication with suppliers and internal teams. Provide regular production status updates and reports.
Plan and track production timelines from sourcing to delivery. Coordinate between design, sampling, and production teams. Source fabrics, trims, and negotiate with vendors. Oversee sampling, approvals, and pre-production processes. Ensure quality standards are met during production. Manage costing and budgets for each style. Maintain clear communication with suppliers and internal teams. Provide regular production status updates and reports.