Voice Support Specialist – L2

0 years

0 Lacs

Posted:2 weeks ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Contractual

Job Description

Company Description

IByte Technology Solutions goes beyond traditional software development and consulting services by also specializing in talent acquisition and resource supply. Our commitment to excellence ensures that our clients have access to the best professionals in the industry. We pride ourselves on creating innovative solutions and assembling the right team for each project.


Role Description

This is a contract role for a Voice Support Specialist – L2, located on-site in the Greater Kolkata Area. The Voice Support Specialist will be responsible for providing technical support and troubleshooting issues, offering exceptional customer support, and maintaining effective communication with clients. The role involves analyzing various technical problems and ensuring prompt resolution to enhance customer satisfaction.


Qualifications

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  • Strong Analytical and Troubleshooting skills
  • Proficiency in Technical Support and providing solutions
  • Excellent Customer Support and Communication skills
  • Ability to work effectively on-site in the Greater Kolkata Area
  • Excellent problem-solving abilities
  • Experience in a similar role is an advantage
  • Relevant certifications in technical support or related fields are beneficial

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