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voice process

voice process

MoSahaya

0 years

0 Lacs

Bengaluru Karnataka

Posted:6 months ago| Platform: SimplyHired logo

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Skills Required

Customer service English 12th Pass In-person Communication skills

Work Mode

On-site

Job Description

Voice process responsibilities typically Language - Bengali, English Fresher -21k Experience 25k responsibilities include ¹ ² ³: - *Customer Support*: - Answering customer inquiries and providing solutions in a timely manner - Handling customer complaints and resolving issues professionally - Offering accurate information about products and services - *Issue Resolution*: - Troubleshooting customer queries and requests - Developing solutions to customer problems - Escalating priority issues to the appropriate team - *Data Management*: - Recording details of customer interactions and transactions - Updating customer information, including contact details and purchasing preferences - *Performance Metrics*: - Achieving individual and team targets for customer satisfaction and productivity - Adhering to quality standards and call center metrics - *Additional Requirements*: - Excellent communication and active listening skills - Ability to work in a fast-paced environment and handle stressful situations - Proficiency in relevant computer applications, such as CRM systems - Fluency in English, Bengali Interested candidates put your resume to [email protected] /7855909737 Job Type: Fresher Pay: ₹14,000.00 - ₹15,000.00 per month Benefits: Provident Fund Schedule: Rotational shift Supplemental Pay: Overtime pay Performance bonus Work Location: In person Speak with the employer +91 7205153122

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