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Voice Process Customer Service Executive

0 - 5 years

1 - 3 Lacs

Bengaluru

Posted:1 week ago| Platform: Naukri logo

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Skills Required

Voice Support Customer Service Bpo Customer Service International Call Center Voice Process Inbound Voice Process Customer Support Bpo Voice International Voice International Process Us Voice Process International BPO International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media Provide accurate, valid, and complete information by using the right methods and tools Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions Escalate unresolved issues to the appropriate internal teams when necessary Document all customer interactions in the CRM system Follow up to ensure resolution and customer satisfaction Stay updated on product knowledge, company policies, and industry best practices Identify customer needs and suggest appropriate products or services Shifts -Rotational Shift Experience in a call center or tech support environment Knowledge of [your industry or product-specific knowledge Excellent communication and interpersonal skills Candidates with a B.Com, B.B.A, B.A , or any Postgraduate degree and experience in Customer Support are welcome to apply. Please bring the original physical copy of any of your identification documents for verification. B.TECH , B.Sc, Any Post Graduation freshers are not eligible. Anyone who attended interview before 30 days are not eligible to attend walkin. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

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Business Process Outsourcing (BPO)

Mumbai

30,000+ Employees

368 Jobs

    Key People

  • K. S. Raghunandan

    CEO

  • Krishan Sagar

    Group CFO

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