Vmware Support Engineers

As a Technical Support Specialist at Dell, your role will involve providing strong customer service with the ability to make decisions independently. You will need excellent verbal and written communication skills to address complex technical issues in a fast-paced customer critical environment. Your responsibilities will include: - Demonstrating case management skills by responding to customer technical problems related to hardware, software, and networking. - Taking ownership of cases, monitoring, and tracking them to ensure accurate resolution. - Diagnosing problems and providing resolutions for technical service issues. - Advising and educating customers within procedural guidelines to ensure a complete solution to their technical or service questions. - Proactively engaging additional resources to help resolve higher complexity issues. You should be knowledgeable about Dell's product lines, processes, policies, solutions, current industry products, and technologies. Essential requirements for this role include: - Knowledge of Cisco Switch, networking, and VMware. - First-rate interpersonal phone skills, etiquette, and work ethic. - Ability to work under pressure with calmness and composure. - Strong problem-solving and trouble-shooting skills with strong attention to detail. - Minimum 1 to 7 years of experience in a previous technical support role. - Networking troubleshooting knowledge. - Storage networking knowledge. Join Dell and focus on delivering a positive customer experience according to Dell standards.,