8.0 - 12.0 years

0 Lacs

noida, uttar pradesh

On-site

As an experienced Network Engineer with over 8 years of experience, your primary role will involve handling tickets and incidents via the Service Now platform. You will be expected to lead technical incident calls as a Subject Matter Expert (SME), troubleshoot and provide break-fix support for technical issues, and perform root cause analysis of raised issues. Additionally, you will define process improvements, ensure adherence to processes, and take shared ownership of resolving issues in a SLA-driven environment. Mentoring and training team members as an SME, testing, and auditing as required, and maintaining customer and employee satisfaction are also key responsibilities. You will work a...

Posted 3 days ago

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