Vmware Support Engineers Capgemini Engineering

1.0 - 7.0 years

0 Lacs

karnataka

On-site

As a Technical Support Specialist at Dell, your role will involve providing strong customer service with the ability to make decisions independently. You will need excellent verbal and written communication skills to address complex technical issues in a fast-paced customer critical environment. Your responsibilities will include: - Demonstrating case management skills by responding to customer technical problems related to hardware, software, and networking. - Taking ownership of cases, monitoring, and tracking them to ensure accurate resolution. - Diagnosing problems and providing resolutions for technical service issues. - Advising and educating customers within procedural guidelines to e...

Posted 3 weeks ago

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Title None HCLTech

8.0 - 12.0 years

0 Lacs

noida, uttar pradesh

On-site

As an experienced Network Engineer, you will have the opportunity to work in a challenging and dynamic environment across multiple locations including Noida, Chennai, and Bangalore. Your primary responsibilities will include: - Handling tickets and incidents efficiently via the Service Now platform - Leading technical incident calls as a Subject Matter Expert (SME) - Troubleshooting and providing break-fix support for technical issues - Performing root cause analysis to identify and resolve raised issues - Defining process improvements and ensuring adherence to processes - Taking shared ownership of issue resolution in a SLA-driven environment - Mentoring and training team members as an SME ...

Posted 1 month ago

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Title CELONA Private 5G HCLTech

8.0 - 12.0 years

0 Lacs

noida, uttar pradesh

On-site

As an experienced Network Engineer with over 8 years of experience, your primary role will involve handling tickets and incidents via the Service Now platform. You will be expected to lead technical incident calls as a Subject Matter Expert (SME), troubleshoot and provide break-fix support for technical issues, and perform root cause analysis of raised issues. Additionally, you will define process improvements, ensure adherence to processes, and take shared ownership of resolving issues in a SLA-driven environment. Mentoring and training team members as an SME, testing, and auditing as required, and maintaining customer and employee satisfaction are also key responsibilities. You will work a...

Posted 1 month ago

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