Job
Description
Role and Responsibilities: : - Experience working interactively with business customers resolving day to day VDI related issues. - Experience supporting and maintaining Horizon Connection Servers, Unified Access Gateways, AppVolumes etc. - Direct involvement over troubleshooting issues related to Horizon VDI components. - Hands on experience supporting and maintaining Windows 10 operating system in a VDI environment. - In depth knowledge of the entire VMware product line - vSphere, vCenter, ESX, SRM, VROPS, vRealize, vSAN. - Working knowledge of configuring and implementing AD group policies, DEM, DHCP,DFS, DNS. - Technical knowledge of VMware products and/or Virtualization Automation - Maintain patch and vulnerability compliance across entire virtual desktop ecosystem. - Provide operational support and requests for virtual systems. - Providing troubleshooting expertise for internal and external escalations\ - Perform problem management activities and tier- three support in problem / issue escalations. - Providing training to operations and engineering staff as needed - Experience with implementing, deploying, and supporting virtual infrastructure. - Manage daily ticket operations, including Moves/ Adds/Changes for users, security groups, permissions, etc. - Patching Horizon components, testing and releasing base images on a monthly basis. - 2-5 years of experience as a VMware Horizon VDI Engineer. - Hands-on experience with VMware vSphere 6.7 and later. - Experience creating technical documentation. - Providing 24/7 operational support for production environments. - Proficient in automation and scripting skills Maintains knowledge base for all implementations on best practice procedures for VMware Horizon VDI and related infrastructures. - Windows Servers administration, Active Directory (managing Users, Groups, OU objects, and group policies), managing shared folders, including setting up folder permissions, PowerShell scripting - Perform proactive research and take steps to ensure stable environment operation.
