At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributionsIf so, lets start the conversation. Job Summary We are seeking a detail-oriented and proactive Billing Representative to join our Billing team. The Billing Representative will be responsible for generating, reviewing, and submitting accurate invoices to clients and resolving billing discrepancies. The ideal candidate should possess strong analytical and communication skills, demonstrate accuracy in data handling, and have the ability to manage multiple tasks while maintaining attention to detail. A successful Billing Representative ensures smooth billing operations, supports financial reporting, and contributes to a positive customer experience through prompt and accurate invoice management Key Areas of Responsibility Invoice Preparation Submission: Accurately generate and submit customer invoices for services such as storage, transportation, shredding, imaging, and digital solutions in line with contract terms. Customer Account Management: Maintain accurate billing information, including customer master data and service details. Review and update billing records to reflect changes in customer requirements or service consumption. Dispute Query Resolution: Investigate and resolve billing discrepancies or customer concerns promptly to avoid delays in payment. Collaborate with internal teams (Sales, Customer Care, Operations) to ensure resolution and process improvement. Compliance Controls: Ensure invoices meet internal audit requirements, Sarbanes- Oxley (SOX) controls, and customer compliance standards. Adhere to Iron Mountains data privacy and confidentiality guidelines. Month-End Activities: Support month-end close by completing billing cycles, uploading to portals, and providing necessary reports. Work closely with Finance teams to meet reporting timelines and volume accuracy. Reporting Documentation: Prepare and distribute reports on billing volume, accuracy, and turnaround time. Maintain and update SOPs related to billing processes for audit readiness and knowledge sharing. Team Collaboration Support: Assist with supporting colleagues during high-volume periods or special projects. Take ownership of country-specific or account-specific billing processes as required Skills Required Billing systems proficiency - Experience with ERP platforms such as Oracle, Salesforce or SKP is preferred. Advanced Google Sheets skills - Including formulas (e.g., VLOOKUP, SUMIFS, ARRAYFORMULA), pivots, and data validation. Understanding of invoicing processes - Familiarity with billing cycles, credit rebill procedures, PO-based invoicing, and customer-specific billing requirements. Data accuracy attention to detail - Ability to review large volumes of data with high accuracy. Knowledge of SOX compliance audit practices - Adherence to financial controls and documentation standards. Qualification Required Bachelors or Masters degree in Finance field (preferred). Minimum of 2 years of experience and a maximum of 5 years experience in Order to Cash Billing and Invoicing process Category: Customer Support

Role & responsibilities Please find below the job description for your reference. Key Responsibilities: Perform daily accounting tasks including data entry of vouchers, invoices, bills, and receipts in Tally ERP. Assist in maintaining ledgers, bank reconciliation statements, and other financial records. Record and reconcile sales, purchases, and expenses. Prepare and maintain GST records, TDS entries, and other statutory documentation. Generate necessary reports from Tally and assist in monthly and yearly financial closures. Maintain and organize supporting documents for all accounting entries. Coordinate with vendors and internal teams for bill verification and payment tracking. Support audits by providing required financial documentation and data. Ensure accuracy and compliance with applicable accounting standards and internal policies. Key Skills & Competencies: Proficiency in Tally ERP 9 / Tally Prime Good understanding of basic accounting principles Accuracy and attention to detail in data entry Familiarity with GST, TDS, and other tax-related documentation Proficiency in MS Excel and Word Strong organizational and communication skills Ability to manage time and work independently

Account cum MISoperator required at bahalgarh sonipat Qualification- Any graduate Exp- min 3 yrs salary- max 28k Work- production sheet maintainance, sales , purchase billing Wtsapp me resume at 8295842337- Mr. Bansal

Medibees Healthcare Pvt. Ltd., a leading home nursing service provider, is hiring a motivated and energetic Assistant Manager to lead field teams and drive operational excellence. The ideal candidate is proactive, enthusiastic about leadership, and capable of conducting regular team meetings, managing day-to-day coordination, and motivating staff to deliver top-quality care. Roles and Responsibilities Manage daily operations of the team, ensuring efficient workflow and meeting deadlines. Develop and maintain strong relationships with clients through excellent communication skills. Prepare reports using MS Excel, PowerPoint, Word, and Outlook to track progress and present findings. Utilize VLOOKUP functions to analyze data and identify trends for process improvements. Collaborate with cross-functional teams to resolve issues and implement changes. Major Roles : Lead, guide, and energize a team of field staff and nursing professionals. Conduct daily and weekly team meetings with clear action plans and follow-ups. Encourage a high-performance culture through regular motivation and support. Maintain effective coordination between management, field teams, and clients. Resolve team or client-related issues quickly with a solution-focused approach. Train and mentor team members to improve productivity and service quality. Monitor attendance, duty schedules, and on-field efficiency of caretakers. Prepare detailed meeting notes, performance reports, and team updates.

Hi, We are hiring for the ITES Company for MIS and Reporting Role. Job description: Minimum 3-5 years of experience as MIS and Reporting in B2B Collection is mandatory. 100% WFO and night shifts applicable. Proficiency in MS Excel, financial modeling, data analysis tools, DBMS, advance macro skills. Good understanding of OTC Lifecycle, B2B Business. Monitor and manage the collections data from various sources. Ensure the accuracy and completeness of data in the collections management system. Develop and maintain databases and reports related to B2B collections. Generate regular and ad-hoc reports on collection performance, outstanding receivables, and aging accounts. Analyze collection trends, identify issues, and provide actionable insights to improve collection efficiency. Create and present reports to senior management, highlighting key metrics and trends. Evaluate current collections processes and recommend improvements. Implement and monitor new processes or tools to enhance collections efficiency. Work with IT and finance teams to integrate and automate collections systems. Assist in the development of collection strategies and policies. Ensure compliance with company policies and legal regulations regarding collections. Maintain accurate records of collection activities and communications. Prepare and maintain documentation for audits and regulatory reviews. Strong analytical skills with the ability to interpret complex data. To Apply for MIS Associate Role Click the below link https://outpace.in/job/mis-associate/ To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: > Click on Start option to Apply and fill the details > Select the location as Other and Type : Job Code # 268

Job Title: SAP Associate Experience : 1-2 Years Education Criteria: Any Graduate Process : Chat & email support Shift Details: Rotational shifts (24/7 coverage) 5 working days with 2 rotational days off One-way cab facility provided Required Candidate profile Key Skills Required: Basic PC knowledge, keyboard shortcuts Microsoft Office: Outlook, Word, Excel Data handling skills Working knowledge of SAP and SQL Good communication Required

Role & responsibilities: Documents Collection of shortlisted candidates Pre - Boarding documents check Data Entry of selected candidates in the system Follow through the selection process till approval from central team. Sharing and helping the new employees with Joining formalities and collecting the documents to upload on our portal

Designation: Accounts and Finance Executive Position Overview This position is required to work on the debtors reconciliations, accounting of debtors, ensuring the accounting is happening timely. Required to report to the Associate Manager Finance for all the purposes. Must adhere to the book-closure timelines and work with the team to comply with the same. Should be a good team-player. Academics and Experience B.com/ M Com/ MBA-Finance 2 Years experience in accounting domain Must have worked in a mid-sized company and have basic knowledge of SoX Compliances and statutory audit exposure Roles and Responsibilities 1.Good accounting knowledge is a must 2. Performing account reconciliations 3. The ability to communicate and articulate efficiently within the teams and cross teams. 4. Experience in an Saas company is an added advantage 5. Maintaining accounts receivable files and records 6. Good communication skills Skills 1. ERP- Tally and Microsoft D365 2. Good working knowledge of MS Excel is required (Vlookup, Xlookup, Sumif, Pivot tables etc) 3. Knowledge of Mail Merge 4. Usage of google- emails, chats, calendar 5. Proactive approach towards work, knowing when to escalate 6. Driving towards closure, detail oriented About Company Bitla Software is a dynamic and innovative product company that specializes in cutting-edge software solutions. We are the world's largest technology and solution provider to the Bus Industry. With SaaS, Cloud and Mobile Technology Solutions, Bitla has transformed the life of bus operators by maximizing revenue, optimizing operational costs, and helping bus operators stay fully in control of their business performance. Founded in 2007, Bitla is part of India's leading online travel company MakeMyTrip Limited. By offering products which adapt to the bus operator's business process, reliable under all conditions, easy to use by anyone, Bitla is serving 2500+ bus operators with 20,000+ buses on a daily basis. Other than India, Bitla has operations in Southeast Asia and Africa.

Position: Process Executive (MIS) Job Shift: Night Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision. Job Location: Navi Mumbai Salary Range: 2,50,000 3,00,000 p.a Responsibilities: To get the raw data, paste it in applicable spreadsheets. To get the set of reports through various dumps. To work on MS Excel. Generating MIS Report as per company requirement. Maintain and update records with accuracy. Handling Mailbox Note: Salary will not be a constraint for the right candidate and it may vary based on experience and skill set. Candidates who have appeared for our selection process in the last 3 months are not eligible for this opening. Candidates with notice period of more than 30 days (non-negotiable), are requested not to apply. Come be a part of an organization whose experience will add great value to one's resume and which will offer you a very successful, long-term career, full of opportunities and a very rewarding compensation.

1. Collect and consolidate data from all manufacturing units 2. Utilize advances Excel formulas, conditional formatting, VLOOKUP, HLOOKUP, and other tools to analyze and visualize data. 3. Managing master data, including creation, updates, and deletion. 4. Perform thorough data validation to ensure accuracy and reliability of data. 5. Analyze sales trends, production efficiency, and growth patterns to provide actionable insights. 6. Advanced knowledge of Excel and scripting languages such as VBA etc. 7. Develop advanced Excel models and dashboards for data visualization and reporting.

Education preferably Graduate, Knowledge of Advance excel, MIS Knowledge of Loading and Unloading process Warehouse experience is must

1. MIS Development and Management 2. Data Collection and Analysis 3. Database Management 4. Project Tracking and Reporting 5. Coordination and Collaboration 6. Process Optimization 7. Compliance and Governance

STARTEK is looking for Executive - Operations to join our dynamic team and embark on a rewarding career journey An Operations Executive is responsible for overseeing the day-to-day operations of a company or organization and ensuring that all operational activities are running smoothly and efficiently Responsibilities:1 Oversee the day-to-day operations of the company or organization 2 Monitor and evaluate the performance of operational processes and systems 3 Identify and resolve operational problems and inefficiencies 4 Stay up-to-date with industry trends and advancements in operations management 5 Continuously assess and improve operational processes and systems to ensure they meet business requirements Requirements:1 Experience in operations management 2 Strong leadership and management skills 3 Excellent organizational and problem-solving skills 4 Strong analytical skills and the ability to make data-driven decisions 5 Excellent communication and interpersonal skills 6 Proficiency in Microsoft Office and other relevant software

What Youll Do Avalara is seeking a Team Lead Tax Compliance to join our Sales Use Notices team, a key component of our Global Returns Services within the Sales Use product line. This position is based in our Pune office and presents exciting growth opportunities in a collaborative environment. You will lead a team that supports the Sales Use Tax Notices function, ensuring resolution of client inquiries and maintaining high levels of customer satisfaction. Reporting to the Manager Tax Compliance, you will be based at our Pune office and requires on-site presence five days a week, supporting a 6:00 PM to 3:00 AM shift. #LI-Onsite (Pune) Work from office - 5 days a week. What Your Responsibilities Will Be You will manage SUT Notice Management team tasks for a team size of 10 or more. You will manage tax processing tasks in the team (approx. 50% of the time) You will perform related duties as assigned by the higher management You will lead attainment of high employee satisfaction and retention; lead development of programs within group to attain high employee satisfaction. You will Communicate the objective of the project, desired outcomes and measure success. You will oversee the Goal setting for self and team members across all IC levels You will play a crucial part in hiring talent and grooming them for growth within the team members and and conduct the performance discussions with the team. Understand the training needs well and collaborating with SMEs and LD. Ensure all Tax filing submissions are completed, and to Avalara targets on efficiency and profitability. Achieve important Goal set by the department. This may be subject to revision couple or more times yearly Developing as a people manager, supporting employees by providing guidance, coaching, training and have regular 1:1s. Partner with manager on employee related issues, performance reviews career conversations. Play important role for all Exec and Client escalations. Also propose appropriate RCAPA for future Maintaining a profitable revenue from extra hours performed on client issues. Follow / Establish strong processes around the Filing tasks across relevant jurisdictions Work closely with onsite teams/stakeholders Good understanding of State filing guidelines; Identify gaps in process and propose appropriate corrective measures Understanding possible automation areas and partner with Engineering / Product teams What Youll Need to be Successful Overall experience 8 10 years. Sales Use SME and experience in managing a team for 1 2 years min. You have excellent language skills in English (oral and written) Advanced knowledge of Microsoft Office, especially Excel (Power Pivot, VLOOKUP, HLOOKUP). Ability to keep the team motivated under all circumstances with a focus on customer satisfaction How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Overall experience 8 10 years. Sales Use SME and experience in managing a team for 1 2 years min. You have excellent language skills in English (oral and written) Advanced knowledge of Microsoft Office, especially Excel (Power Pivot, VLOOKUP, HLOOKUP). Ability to keep the team motivated under all circumstances with a focus on customer satisfaction You will manage SUT Notice Management team tasks for a team size of 10 or more. You will manage tax processing tasks in the team (approx. 50% of the time) You will perform related duties as assigned by the higher management You will lead attainment of high employee satisfaction and retention; lead development of programs within group to attain high employee satisfaction. You will Communicate the objective of the project, desired outcomes and measure success. You will oversee the Goal setting for self and team members across all IC levels You will play a crucial part in hiring talent and grooming them for growth within the team members and and conduct the performance discussions with the team. Understand the training needs well and collaborating with SMEs and LD. Ensure all Tax filing submissions are completed, and to Avalara targets on efficiency and profitability. Achieve important Goal set by the department. This may be subject to revision couple or more times yearly Developing as a people manager, supporting employees by providing guidance, coaching, training and have regular 1:1s. Partner with manager on employee related issues, performance reviews career conversations. Play important role for all Exec and Client escalations. Also propose appropriate RCAPA for future Maintaining a profitable revenue from extra hours performed on client issues. Follow / Establish strong processes around the Filing tasks across relevant jurisdictions Work closely with onsite teams/stakeholders Good understanding of State filing guidelines; Identify gaps in process and propose appropriate corrective measures Understanding possible automation areas and partner with Engineering / Product teams

Job Title: Sr. Executive MIS Location: Badvel Plant Job Summary Responsible for collecting, analyzing, and reporting production, sales, and dispatch data to support operational decisions. Uses SAP, Power BI, and Excel to create dashboards and MIS reports. Key Responsibilities Generate MIS reports and dashboards using Excel and Power BI. Extract and analyze data from SAP (invoices, dispatch, production). Support system/application issues related to MIS. Visualize key metrics and insights for plant operations. Perform data analysis using Excel and related platform Skills & Qualifications Proficient in SAP , Power BI, Advanced Excel, and SQL. 8+ years of MIS experience, preferably in manufacturing. Strong analytical and problem-solving skills.

Xperi s TiVo media platform is seeking a Research Analyst to work closely with the Director of Research & Insights to support the U.S. and EMEA Advertising Sales teams. Our suite of end-to-end advertising solutions natively and intuitively reaches incremental customers and valuable audiences when they are most engaged, optimizing campaigns and bridging the gap between linear and digital. Responsibilities: Provide post-campaign proof of performance reports for clients advertising on TiVo platforms including display banner ads in the electronic program guide, Sponsored Discovery tiles in the recommendations carousel, and CTV ads including Home Page Hero Produce monthly and quarterly KPI reports Prepare client facing PowerPoint presentations for post campaign insights Collaborate with Sales, Engineering and Ad Operations teams to develop and improve campaign reporting capabilities Provide ad hoc analytics support to U.S. and EMEA sales teams Required Qualifications: Bachelor s degree in a relevant field (e.g. mathematics, statistics, economics, data science, marketing research) Strong analytical skills Knowledge of basic statistics and research design concepts 1-2 years experience in a data analytics position Ability to work with large datasets Proficient in Excel and PowerPoint with advanced skills a plus (pivot tables, VLOOKUP, macros) Detail oriented and self-motivated Team player who can collaborate across functions and business groups Preferred Qualifications: Familiarity with analytics and ad management platforms (e.g. Tableau, Google Ad Manager) Experience in media or advertising with an understanding of key advertising metrics

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: SQL Server Application Admin. Experience3-5 Years.

Role Purpose The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance Do Prepare timely and accurate MIS reports and dashboards as required by the stakeholders Interact and work closely with management, internal stakeholders & clients to understand the business information needs Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run-rate etc.) Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc. Ensure zero non-compliances on process audit on data security and compliance Support and adopt tools and systems for efficient MIS generation and reporting system Continuous support to the manager in rolling out new techniques and initiatives to increase productivity Providing update to the manager on the progress of any new MIS initiatives Perform periodic maintenance and servicing of MIS system to improve operational efficiency Adopt new tools, technology solutions and develop capability through training to improve own productivity. Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis Deliver No.Performance ParameterMeasure1.MIS Management and ReportingQuality of Analysis Zero errors in reports Zero non-conformance on timelines with respect to the client/ stakeholder requirements2.Stakeholder ManagementCustomised dashboards as per client and functional requirements Zero escalations on data reporting Zero non-conformance on security or compliance requirements3.Team ManagementTeam attrition %, Employee satisfaction score Mandatory Skills: Excel.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: SAP HANA Platform. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: PostgreSQL Database Admin. Experience3-5 Years.

Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customers business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement Deliver NoPerformance ParameterMeasure1.Analyses data sets and provide relevant information to the clientNo. Of automation done, On-Time Delivery, CSAT score, Zero customer escalation, data accuracy Mandatory Skills: Data Science Consulting. Experience5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Servicenow-Development. Experience3-5 Years.

Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customers business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement Deliver NoPerformance ParameterMeasure1.Analyses data sets and provide relevant information to the clientNo. Of automation done, On-Time Delivery, CSAT score, Zero customer escalation, data accuracy Mandatory Skills: Big Data. Experience5-8 Years.