Job Description Position Summary Viventium is seeking an outstanding Billing Specialist who will play a key role in our organization and be responsible for all billing and accounts receivable duties and assist in other areas of accounting. These duties include but are not limited to issuing and posting checks, processing payments and receipts, credit card processing, collection calls on past due invoices, and invoicing of customers. We seek a motivated self-starter to provide exceptional support to the company's and department's vision, direction and goals and support others in the department and company. We are looking for a candidate who will provide outstanding customer service. The position is a fast-paced, challenging position offering competitive pay and benefits packages. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Issue and post billing invoices in our Viventium Billing System Coordinate and create bill items for all billing tasks from the "Ready to Bill Report" Salesforce daily Assume the responsibility of receiving and sorting incoming payments with attention to credibility; post payments include checks, credit cards, wires, and ACH debits (EzFee) Assist with reconciling AR, easy clocking, and time clock plus Responsible for creating and uploading the weekly EzFee file to Zions Bank every Monday Daily review of all bounced ACH payments and reach out to notify clients for rebilling; document in Salesforce and adjust in the billing system Research, reconcile, audit, resolve, and adjust accounts concerning credit, errors, and inquiries based on Salesforce cases Terminations: notifying the appropriate departments, reconciling the billing account, documenting, and removing all services from the billing profile Assist with analyzing billing information to maximize cash collection and reduce bad debt expenses Conductively communicate with clients and staff courteously, professionally, and promptly handle inquiries and issues Responsible for identifying pending issues and bringing them to the supervisor's attention Minimum Qualifications (Knowledge, Skills, and Abilities) Prior billing and accounts receivable experience and detail-oriented with the ability to be a proactive problem solver Excellent verbal and written communication skills to communicate with clients via phone and written correspondence in a personable, courteous, and professional manner Provide exceptional support to the companys and departments vision, direction, and goals and be supportive of others in the department and company Team-oriented and the ability to work effectively across functional areas of the company Ability to coordinate, track, and efficiently organize multiple tasks/projects Ability to work independently with moderate supervision, handle stressful situations in a professional manner and be able to follow complex directions Preferred Qualifications Strong interpersonal skills and ability to work with various teams Customer service experience or knowledge Payroll industry experience or knowledge Quick- learner, multitasker, organized, detail-orientated, and a team player Microsoft Office Salesforce Accounting Degree
Job Summary: We are seeking an experienced and strategic Manager of Data Conversion to lead all data migration efforts for the implementation of the Viventium Payroll and HRIS platform . This role is responsible for managing a team of data conversion specialist, coordinating cross-functional stakeholders, and supporting the data conversion strategy across legacy systems. The ideal candidate brings deep expertise in data governance, system integrations, and payroll/HRIS implementations, paired with a strong focus on continuous process and tool improvement. Key Responsibilities: Strategic Leadership Lead and support the overall data conversion strategy for the Viventium implementation, from discovery through go-live. Oversee a team of data conversion specialists, including internal staff. Serve as a key decision-maker for data-related issues, collaborating with Viventium Implementation teams. Manage the data conversion roadmap, timelines, and resources to align with the broader implementation plan. Represent the data workstream in executive-level meetings, status reviews, and risk discussions. Data Management & Execution Oversight Direct the extraction, transformation, and loading (ETL) of complex payroll, HR, tax, and benefits data from multiple legacy systems into Viventium. Own the development and approval of data mapping documents, templates, and validation procedures. Ensure complete, accurate, and auditable data through rigorous quality control, reconciliation, and testing processes. Process & Tool Improvement Identify and implement opportunities to streamline and automate data conversion workflows. Standardize tools, templates, and processes to support both current and future implementations. Evaluate third-party tools and work with IT to enhance or build conversion utilities (e.g., for formatting, validation, reconciliation). Establish metrics and KPIs to monitor conversion quality, readiness, and progress. Compliance & Governance Ensure compliance with all relevant data privacy and regulatory requirements (HIPAA, GDPR, SOC 2, etc.). Maintain detailed documentation, including audit trails, issue logs, data dictionaries, and process guides. Collaborate with Legal, IT Security, and Compliance to support internal audits or external reviews. Promote strong data governance practices in partnership with HRIS and Data Governance teams. Required Qualifications: Bachelors degree in Information Systems, Computer Science, HR Technology, Business, or a related field. 7+ years of experience in data migration, system implementations, or payroll/HRIS transformation projects. 3+ years in a leadership or managerial role overseeing technical or data teams. Strong expertise in payroll and HR data domains (e.g., employee data, compensation, taxes, benefits, garnishments). Experience with Viventium or similar payroll/HR platforms (e.g., Workday, ADP, Paychex, UKG). Proven ability to lead large, cross-functional projects with tight timelines and high accuracy requirements. Strong Excel and data handling skills; familiarity with SQL, Power Query, or data preparation tools. Preferred Qualifications: Direct experience managing a Viventium implementation or data migration . Experience in regulated industries (e.g., healthcare, staffing, education, nonprofit). Familiarity with data automation tools (e.g., Alteryx, Python, Power Automate). Project management certification (PMP, PMI-ACP) or data certification (CDMP, CBIP). Understanding of compliance reporting (W-2, ACA, 1095-C) and labor regulations.
Position Summary We are looking for a driven and detail-oriented Business Analyst (BA) to support the development of our core web-based application. This role is ideal for someone early in their product career who thrives in a collaborative environment, enjoys solving user problems, and has a strong analytical mindset. The APM will work closely with cross-functional teamsespecially product, engineering, and UX—to identify user needs, document business requirements, and assist in delivering exceptional web-based user experiences. The role combines elements of business analysis, feature prioritization, and execution support. Essential Duties and Responsibilities Collaborate with internal stakeholders and end-users to gather and gather, validate, and document detailed business requirements and user stories. Analyze user workflows and pain points to propose feature improvements and new product capabilities. Participate in sprint planning, backlog grooming, and other Agile ceremonies and promote rapid, data-informed iterations. Manage epics, stories, tasks and bugs, ensuring alignment with business objectives. Assist in product roadmap planning, timelines, and release schedules. Work closely with UX/UI designers to ensure intuitive and accessible web interfaces and validate designs against requirements. Coordinate with engineering teams during the development lifecycle to ensure requirements are implemented accurately. Conduct user acceptance testing (UAT), log issues, and ensure quality of deliverables. Support the creation of product documentation, release notes, and training materials. Monitor product usage and collect user feedback to inform future enhancements. Stay updated with industry trends, competitor offerings, and best practices in web-based application development. Minimum Qualifications (Knowledge, Skills, and Abilities) 4–6 years of experience in product management or business analysis, preferably in a software or web application environment. Strong analytical and problem-solving skills. Ability to write clear, concise user stories and business requirements. Familiarity with wireframing and UX concepts. Understanding of the Agile/Scrum development process. Strong communication and collaboration skills; able to work effectively with distributed teams. Experience with tools like JIRA, Confluence, Figma, or equivalent. Preferred Qualifications Background in web application product development. Exposure to the Human Capital Management (HCM) domain or healthcare industry is a plus. Bachelor's degree in Computer Science, Information Systems, Business, or a related field.
Salesforce Architect Overview We are seeking a strategic, hands-on Salesforce Architect to lead the evolution, scalability, and governance of our Salesforce environment. This role focuses on Service Cloud , AI-driven enhancements , client services and implementation workflows , and enabling self-service support and partner operations . The Salesforce Architect will work closely with the Salesforce admin team and cross-functional stakeholders to deliver scalable, sustainable solutions while managing system health , technical debt , and data governance . The ideal candidate brings strong development experience, deep understanding of business operations, and a passion for clean architecture, automation, and documentation. Experience with middleware tools (e.g., Informatica, Zapier), Customer Success Management (CSM) platforms , and consumption-based billing is highly desired. Key Responsibilities Client Success & Support Optimization Design and enforce structured case escalation workflows , including severity levels, auto-escalation rules, and SLAs. Implement and manage milestone tracking and entitlement processes to ensure timely support delivery across tiers. Monitor and analyze case handling time and escalation trends to improve response velocity and resource planning. Use AI and automation to flag cases at risk of escalation or SLA breach based on sentiment, history, or metadata. Enhance the Knowledge Base by improving structure, discoverability, and integration with case submission. Implement AI tools (e.g., Einstein, GPT search) to optimize case deflection and article surfacing during the support experience. Architecture & Systems Engineering Architect and deliver scalable, maintainable solutions in Service Cloud that support evolving business needs. Build robust tooling for services and implementation teams , including project tracking, onboarding workflows, and automation. Write, review, and optimize Apex , Lightning Web Components (LWC) , and Salesforce Flows . Architect and manage secure, scalable integrations using Informatica , Zapier , and Salesforce APIs for platforms like NetSuite, CSM systems, and billing platforms. Collaborate with the Salesforce admin team and Sr. Director of Revenue Operations to align platform architecture with long-term business goals while addressing technical debt. Governance, Documentation & Quality Assurance Lead initiatives for data governance , including field standardization, deduplication, and data integrity. Define and enforce best practices for naming conventions, validation rules, and documentation standards. Establish robust testing protocols , including UAT planning and regression testing. Maintain comprehensive, auditable technical documentation for all system logic, workflows, and integrations. Promote a documentation-first mindset across the Salesforce ecosystem. Strategic Operations & Enablement Support the operationalization of partner programs , including planning and readiness for a future Partner Portal. Design secure, scalable data models for partner engagement , lead sharing, and services visibility. Contribute to systems that support consumption-based billing workflows , integrating data from external systems when necessary. Collaborate cross-functionally to prioritize enhancements that align with broader revenue operations goals . Desired Skills & Experience Were looking for a candidate with deep Salesforce expertise and a strong operational mindset—comfortable designing technical architecture, managing governance, and enabling high-impact use cases across services, support, and partner operations. Required 6+ years of hands-on Salesforce experience with strong focus on Service Cloud architecture Experience supporting services and implementation workflows , case management , and support operations Proficiency in Apex , Lightning Web Components (LWC) , Salesforce Flows , and API-based integrations Experience designing and managing case escalation frameworks , including milestones and entitlement processes Experience using case time-tracking data to improve team efficiency and resource allocation Strong commitment to documentation , testing , and maintaining long-term system integrity Ability to translate technical concepts for non-technical stakeholders and influence cross-functional decisions Collaborative team player with experience working across admin, RevOps, and support teams Highly Desired Familiarity with Sales Cloud functionality and use cases Experience with middleware platforms (e.g., Informatica , Zapier ) Exposure to consumption billing models and usage-based pricing workflows Experience with Customer Success platforms such as Gainsight , Totango , or ChurnZero Integration experience with NetSuite Experience supporting or designing partner operations or preparing for partner portal implementations Salesforce certifications such as Service Cloud Consultant or Application Architect
About the Role We're looking for a Product Designer with a strong focus on mobile design systems to join our Product Design team. In this role, you'll design features for our Employee Self Service (ESS) portal, ensuring our mobile experiences are intuitive, clear, and aligned with native iOS/Android patterns. Key Responsibilities Translate product requirements into user-friendly features and workflows. Design mobile-first features across our ESS platform, contributing to multiple products within the ecosystem. Apply iOS and Android system patterns to deliver native, seamless user experiences. Use and expand our Figma component library, creating scalable, reusable UI elements and icons. Ensure all new components and icons are fully compatible with our design system. Collaborate closely with product managers and engineers to balance usability with technical feasibility. Partner with engineers in design reviews, providing actionable feedback and advocating for user-centered design decisions. Advocate for best practices in accessibility, consistency, and system-driven design. What We're Looking For 3 - 4 years of product design experience, with a strong emphasis on mobile UX/UI. Portfolio showcasing relevant design work. Solid knowledge of platform system patterns and guidelines (Android/iOS). Advanced Figma skills building and maintaining components, libraries, and icons. Ability to work independently as well as collaboratively, managing multiple projects at once. A sharp eye for detail, consistency, and scalability in design systems. Similar or Preceding Job Titles in the Market UX Designer, Product Designer, Interaction Designer, UI/UX Designer Tools & Platforms Figma & FigJam (primary), Miro, Jira, Confluence/Notion for documentation and collaboration.
About the Role Were looking for a Product Designer to design and enhance features across our web platform. In this role, youll translate product requirements into intuitive, scalable workflows, while contributing to our design system to ensure consistency across multiple products. Youll balance usability and technical feasibility, collaborating closely with product managers and engineers to deliver high-quality solutions. Key Responsibilities Translate product requirements into user-friendly features and workflows. Contribute to and expand our Figma design system, creating reusable components, variants, and icons. Ensure all additions are consistent, scalable, and fully compatible with existing libraries. Design clean, intuitive user interfaces for web-based workflows and dashboards across multiple products. Collaborate closely with product managers and engineers to balance usability with technical feasibility. Partner with engineers in design reviews, providing actionable feedback and advocating for user-centered design decisions. Advocate for best practices in accessibility, consistency, and system-driven design. What We're Looking For 3 - 4 years of product design experience. Portfolio showcasing relevant design work. Advanced Figma skills building and maintaining component libraries, and icons. Solid understanding of design systems and how to maintain them at scale. Ability to work independently as well as collaboratively, managing multiple projects at once. A sharp eye for detail, consistency, and scalability in design systems. Bonus: experience designing for complex platforms. Similar or Preceding Job Titles in the Market UX Designer, Product Designer, Interaction Designer, UI/UX Designer Tools & Platforms Figma & FigJam (primary), Miro, Jira, Confluence/Notion for documentation and collaboration.