2 Virtual Support Jobs

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. We are looking for an Internal Business Advisor with financial experience, who will play a key role in advising and supporting our client-serving teams to make the best use of finance support and advice to effectively manage their portfolios of EY external client projects. The main component of this role is providing high-quality advice to our internal customers. If you're flexible and enjoy a continually evolving business environment, there's no better role to further develop your skills. **Essential Functions of the Job:** - Work with Finance teams to reach out to client-serving teams and assist them with their financials. - Prepare and facilitate training for client-serving teams on updates and changes in finance tools and processes. - Provide virtual support to our client-serving teams (phone or email) and team with them to help resolve their immediate questions. - Partner with the teams to assist in managing their books of business effectively and review the financials to help improve them. - Educate and guide them through recommendations and training, ensuring quick responses or escalation when essential. - Document all calls, emails, and chats into the system and share best practices and provide support to other team members across borders and service lines. - Stay up to date with the firm's latest policies, processes, and tools, and stay connected with the business and functional experts. - Self-educate and seek additional knowledge. **Knowledge and Skills Requirements:** - Fluent in English - written and verbal. - Able to work in a self-sufficient manner, operating across multiple projects and priorities. - Strong knowledge of financial metrics and dependencies, including the ability to calculate variances quickly and accurately. - Ability to prioritize workload and deliver outputs within strict deadlines. - Focus on solutions that drive continuous improvement of account performance and challenge assumptions and decisions appropriately. - Effective teaming abilities including effective virtual teaming, multitasking, and prioritization skills. - Strong proficiency with Microsoft Office and the ability to learn new applications quickly. - Effective organizational, delegation, time management, and presentation skills. - Ability to demonstrate self-motivation and ownership of assigned work. - Experience in any ERP application will be an added advantage (SAP/Oracle etc). **Job Requirements:** **Education:** - Bachelor's degree in Finance is required to perform this position, a Master's degree/professional certification is recommended. **Experience:** - A minimum of 4 years of experience in a professional services finance or related function is required to perform this position. EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,

At EY, you will have the opportunity to shape a career that is as unique as you are, leveraging global resources, support, an inclusive culture, and cutting-edge technology to maximize your potential. Your distinct voice and perspective are valued as we strive for continuous improvement. Join our team and create an exceptional experience for yourself while contributing to a better working world for all. As a Mercury Business Advisor, you will serve as an internal business consultant with a focus on financial expertise. Your role will be pivotal in providing guidance and support to our client-facing teams to optimize financial management of EY's external client projects. By offering high-quality advice to our internal stakeholders, you will play a crucial part in their success. If you thrive in a dynamic business environment and enjoy continuous growth opportunities, this role is ideal for you. Key Responsibilities: - Collaborate with Finance teams to support client-facing teams in financial matters - Conduct training sessions for client-facing teams on finance tools and processes updates - Provide virtual assistance to client-serving teams via phone or email - Assist in resolving immediate queries and issues, partnering to manage business portfolios effectively - Review financial data and provide insights to enhance financial performance - Educate and guide teams through recommendations and training sessions - Ensure prompt responses to inquiries or escalate as necessary - Maintain detailed records of communications in the system - Share best practices and support colleagues globally - Stay updated on the latest firm policies, processes, and tools - Engage with business and functional experts to enhance knowledge - Demonstrate self-motivation and continuous learning Requirements: - Proficiency in English, both written and verbal - Ability to work independently across multiple projects and tasks - Strong understanding of financial metrics, variance analysis, and prioritization - Proven experience in professional services finance or a related field (minimum 4 years) - Bachelor's degree in Finance required; Master's degree or professional certification preferred - Proficiency in Microsoft Office and quick adaptability to new applications - Strong presentation, organizational, and time management skills - Experience with ERP applications (SAP, Oracle, etc.) is a plus Join us at EY to contribute to building a better working world by delivering exceptional financial support and guidance to our client-serving teams. Your expertise and dedication will play a vital role in ensuring the success of our external client projects and the overall growth of our organization.,