Virtual Relationship Banking-COP-RM

Role & responsibilities

1) To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.

2) Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.

3) Call handling as per defined standards.

4) Accurate resolution for customer queries.

5) Promoting Digital Banking services for a superior customer service experience.

6) Right cross-sell of products basis profiling and engagement.

7) Penetration of products across groups.

8) Sales across all product segments-TPP, Assets, Cards etc.

Preferred candidate profile

1) Minimum experience in years 1-2 yrs. preferable.

2) Graduate

3) Basic Banking Knowledge

4) Communication

Contact Person -

Mail Id - devendra.jangid@hdfc.bank.in