2 Virtual Labs Jobs

A Healthcare Training Leader is responsible for overseeing the development, implementation, and optimization of training programs for employees. The primary focus is on ensuring that the workforce is well-equipped to handle the specific needs of healthcare clients across various areas such as Clinical, Provider Appeals, coding, customer support, and claims processing. Key Responsibilities: - Developing and delivering comprehensive training programs for both new hires and existing employees, emphasizing healthcare industry knowledge and compliance with regulations such as HIPAA. - Collaborating with clients to design customized training programs that align with their specific needs and systems. - Ensuring all training programs comply with healthcare regulations and implementing data security and privacy protocols. - Monitoring the effectiveness of training programs through assessments and feedback, utilizing performance metrics to assess knowledge retention. - Leading and mentoring a team of trainers, fostering a continuous learning environment within the training department. - Working closely with other departments to align training with business goals and client satisfaction targets. - Utilizing learning management systems and e-learning tools to enhance the learning experience. Educational and Professional Requirements: - Bachelor's degree in healthcare management, business, or a related field. Additional certifications in training or instructional design are advantageous. - Extensive experience in the healthcare BPO industry, particularly in training, quality assurance, or operations. - Certifications like Certified Professional in Healthcare Quality (CPHQ) or similar qualifications are beneficial. Healthcare Academy: Healthcare Academy provides courses, certifications, and assessments to efficiently train employees. Examples include Moodle, TalentLMS, and Blackboard. Simulations and Virtual Labs: These tools replicate real-world scenarios to provide hands-on experience in areas such as patient interactions, medical coding, and health insurance processing. Examples include VSim for Nursing and HealthStream. E-learning Modules and Webinars: Online resources designed to teach specific topics relevant to healthcare BPO employees, such as compliance, medical terminology, billing and coding, or customer service. Examples include MedLearn Media, Coursera, and Udemy. Artificial Intelligence (AI) and Machine Learning (ML) Tools: Tools that automate routine tasks and improve accuracy in areas like medical coding, billing, and claims processing. Examples include TruCode, Cerner, and Optum. Gamification Tools: Engage healthcare BPO employees by turning training tasks into interactive games to reinforce knowledge on topics like medical billing, coding, and HIPAA compliance. Examples include Kahoot! and Quizlet.,

Job Title: Digital Learning Expert Service Line: Government & Public Sector Sub-Service Line: Education & Skilling Location: Patna, Bihar Work Arrangement: Travel as per client requirement >> About KPMG India KPMG entities in India are established under the laws of India and are owned and managed (as the case may be) by established Indian professionals. Established in August 1993, the KPMG entities have rapidly built a significant competitive presence in the country. Today we operate from offices across 14 cities including in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. Our differentiation is derived from a rapid performance-based, industry-tailored and technology-enabled business advisory services delivered by some of the leading talented professionals in the country. KPMG professionals are grouped by industry focus and our clients are able to deal with industry professionals who speak their language. Our internal information technology and knowledge management systems enable the delivery of informed and timely business advice to clients. >> About E&S (Education & skilling) Advisory The Indian education and skill development sector has seen an accelerated growth and a rapid shift towards digital-learning models recently, owing to the COVID-19 pandemic. This shift has bought about an increased requirement of digital assets, infrastructure, upskilling of teachers and content. With the requirement of tech-enabled learning solutions to only accelerate further, the Government is laying down new frameworks, and adopting an even more holistic and futuristic approach towards education and skill development. The education and skill development practice of KPMG in India comprises a team of experienced professionals delivering forward-looking advisory services across the spectrum, such as K-12 education including Early Childhood Care and Education (ECCE), foundational literacy and numeracy skills, Technical and Vocational Education, and Training (TVET), higher education, education technology, and supplementary education. We are a part of the KPMG Connected Enterprise for higher education and a key member of the KPMG Global Steering Committee for education and skill development. Our team has delivered multiple engagements in the past decade, catering to a wide range of clients, including the central and state governments, regulators, public institutions, private educational institutions, corporates, not-for profit organizations, with bilateral and multi- lateral donors, International Financial Institutions (IFIs), foundations and ed-tech players. About the Role: We are seeking a highly motivated and experienced Digital Learning Expert to join our Government & Public Sector team, specifically within the Education & Skilling sub-service line. The ideal candidate will bring deep expertise in digital education content creation and implementation of digitization projects, particularly in collaboration with government bodies or educational institutions. Key Responsibilities: Introduce and adapt existing digital learning solutions for the Department of Education, Bihar. Propose cost-effective and advanced solutions for blended teaching and learning environments. Design and implement systems for computer-based testing and evaluation. Identify high-demand courses and collaborate with content creators within and outside Bihar. Support in-house digital content creation initiatives. Develop blueprints and assist in the implementation of national digital education platforms such as SWAYAM, DIKSHA, and MOOC portals. Provide training and capacity-building support to stakeholders on digital initiatives. Facilitate virtual classes and live lectures using top-tier MOOCs and LMS platforms in Higher Education Institutions (HEIs) across Bihar, including Nalanda Open University (NOU). Create and execute a capacity-building work plan focused on digital initiatives. Lead outreach efforts to engage teachers, faculty, students, and other stakeholders. Required Qualifications: Bachelors degree in Engineering/Technology or Masters degree in Business Administration (MBA/PGDM), Computer Applications (MCA), or any relevant field. Minimum 5 years of experience in digitization projects, with a strong focus on digital education content creation. Proven experience in at least one project with: Central or State Government, Universities or Institutions of Higher Education (established by statute), Education Technology Companies. Preferred Skills: Strong understanding of digital learning ecosystems and platforms. Experience with national digital education initiatives (e.g., SWAYAM, DIKSHA). Excellent project management and stakeholder engagement skills. Ability to work independently and collaboratively in a dynamic environment. Strong communication and presentation skills.