Hours: 40hrs per week. ( 5 days a week - work schedules include evenings, weekends and holidays) Location: Delhi, India Closing Date: Thursday, 12th June 2025 In a nutshell At Virgin Atlantic, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. As we embark on the next exciting stage of our journey after celebrating 25yrs of flying to India, we're harnessing our spirit of entrepreneurship and innovation to challenge the status quo. So, if you're ready to take your career to new heights, read on.. In this role you'll be supporting the overall smooth and safe running of cargo operations in Delhi, helping to drive operational excellence in accordance with the cargo business objectives. You'll ensure the highest standard of Customer Service and simultaneously ensure the Virgin Atlantic (VA) and Virgin Atlantic Cargo (VAC) procedures & policies, safety & security and brand values of the operation are monitored and always maintained. This includes supervising our cargo GHAs and ensuring compliance with all safety, security, and customs requirements. Day to day Ensure that each flight is used to its maximum capacity through effective management of third-party handling agents and transport companies, ensuring work undertaken is in accordance with the department’s policies and procedures. Provide direct supervision of third-party handling agents during screening, build up and transfer of cargo to the ramp to ensure compliance with all relevant SOPs, Safety requirements and our ACC3 obligations Responsible for all checks relating to DG, including physical checks and ensuring all documentation and declarations are present and correct (training will be provided where required) Carry out regular compliance checks on ULDs, cargo pallets to ensure compliance with the Cargo Operations Manual Respond promptly and professionally to requests, enquiries, and queries from whatever source—customers, internal customers, suppliers, etc. Ensure that the flow of communication between all parties is accurate and effective and that the highest level of service is maintained at all times. Maintain good communication and develop effective working relationships at all levels within all areas of the business. Act as the point of reference and contact across the Virgin Atlantic ramp handling process for the delivery of the day’s Cargo loading operation. Monitor the smooth handling of cargo by third party handling companies on the ramp especially when in flow across handling companies, dealing with any discrepancies or problems that might arise effectively and efficiently. Complete all data capture for export shipments, with high levels of accuracy Ensure that all relevant documentation and computer inputs are completed and processed efficiently and accurately – including but not limited to UWS, LIR and NOTOC Support ULD control, to ensure proper stock levels of ULDs, identification and isolation of damaged units, and return of excess equipment as applicable. Depart flights in our Cargo Management System in a timely manner and act as the point of reference and contact for import shipments, including regularisation Communicate effectively with Virgin Atlantic central teams in the event of any issues or errors, to facilitate swift resolutions Coordinate with the third party handling agents and customs for any penalties or fines About you Do you have proven experience in Air Cargo Operations? Do you have knowledge of all local regulatory standards and requirements, including customs? Then this could be the role for you! Alongside the above, we're looking for the following: A strong communicator, fluent in English, both verbal and written A broad basic knowledge of the Air Cargo industry - meaning you are able to recognise industry terms of reference, and paperwork requirements, whilst being confident in using associated reference manuals (IATA, COM etc) An understanding of Air Cargo processes, including cargo acceptance and build up Great attention to detail Experience of operating in a fast paced environment, across the office, warehouse and ramp The right to live and work in India Does the above sound like you? Then we'd love to hear from you! Be yourself Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ( recruitment@fly.virgin.com) feeling confident that we've got your individual considerations covered. Show more Show less
