Urgently Required! Support Executives should ideally possess one or more years of experience in a similar role. Commerce Graduate with knowledge of GST, and GST returns filing is necessary. The candidate needed to provide support for the GST filing Software - TaxPower GST. In this role, the incumbent candidate is expected to work closely with customers, troubleshoot problems, and provide quick solutions. The support executive must handle all requests. They should ensure a friendly resolution and prevent any backlog. This role requires domain knowledge of GST and computer and internet-related technologies. This role does not require on-site support. Principal Responsibilities: Prompt and Timely response to customer requests Troubleshooting by quickly identifying the root cause and planning out the resolution Communicate with customers at various phases of open tickets (such as open, in progress, and closed) Document and maintain records of customer interactions and solutions in the support system. Stay updated with product knowledge, updates, and technologies related to the product Provide training to customers on specific features/functionality, as part of support activities Skills – Must have Good knowledge of GST and GST returns is expected and added benefits to the knowledge of Tally in depth. Good analytical and problem-solving skills Ability to work independently and prioritize Proficient in maintaining a database, recordkeeping Good knowledge of handling computer systems and the Internet Previous experience in technical support or a similar role Soft Skills Pleasant communicator and Strong interpersonal skills Good Team player Maintain a high professional code of conduct Out-of-the-box thinker and analytical approach to the assigned responsibility Learning Attitude
Perform basic data entry tasks and maintain records Assist in day-to-day office operations Use MS Office tools (Word, Excel, Outlook) for documentation and reporting Support senior staff with administrative duties Maintain office files and inventory Coordinate with Clients for KYC verification
🔹 Job Title: Sales Executive - Accounting and Taxation Software 📍 Location: Pune, Maharashtra 🏢 Company: Viraj Infosoft Solutions Pvt Ltd 📌 About Us: Viraj Infosoft Solutions Pvt Ltd is a Channel Partner for Busy Accounting Software and TaxPower Software in Maharashtra. We are dedicated to providing businesses with top-notch accounting and taxation software solutions, focusing on MSMEs. We are looking for a dynamic Sales Executive to join our team in Pune. 🎯 Job Responsibilities: 🔍 Generate leads through existing client references. 📞 Cold calling to generate leads. 📊 Contact leads from various sources, including those from the Principal company, and conduct primary discussions. 📅 Schedule appointments for further discussions and demos. 💻 Convert leads into prospects by providing demos through online platforms or physical visits. 🤝 Close sales by converting leads and providing proper training and orientation to clients. 🛠 Provide initial after-sales support. 📊 Report tasks to the Sales Manager and update leads in the CRM software. 🎯 Achieve sales targets set by the company. 🎓 Qualifications: 🎓 Degree in commerce or a related field (preferred) OR willingness to learn and sell Accounting and Taxation Software. 📈 1-2 years of sales experience, preferably in accounting / Taxation software. 🗣 Good communication & presentation skills. 🔍 Ability to understand client needs quickly. 🌍 Proficiency in Marathi, Hindi, and English. 🔑 Key Skills: 🗣 Strong communication & negotiation skills. 💡 Technical knowledge of accounting software (preferred). 🤝 Ability to work independently & as part of a team. 📊 Key Performance Indicators (KPIs): 📈 To be defined periodically. 💰 Salary & Benefits: 💵 INR 15,000 - 25,000 per month + incentives based on sales performance. 🚗 Conveyance allowance. 🛡 Personal Accident Insurance. 🏥 Health insurance (post-probation period). 🧳 Travel Requirements: 🌍 Occasional outstation visits may be required. 🏆 Training & Support: 📚 Initial training on Busy Accounting Software by the Principal company. 👨🏫 Onboarding & training by Viraj Infosoft Solutions. 🤝 Ongoing support from the Senior Sales team & Busy Accounting Software team. 🏢 Market Focus: 📊 Primarily MSMEs, Tax Professionals, CA Firms, but applicable to any industry. 📊 Reporting Structure: 📌 Reports to the Sales Manager. 🔍 Performance monitored via CRM 🚀 Additional Requirements: 📍 Willingness to visit clients in Pune city. 🏍 Preferably own a bike.