VIP support engineer

• Good communication skills with Min of 3 to 4yrs of experience in Desktop Support Role
• Must have experience in handling VIP User issues either through remotely or interact personally and troubleshooting through diagnostic techniques and increase FCR
• Strong Technical knowledge in supporting End user issues on Hardware, Win OS, MAC OS, Messaging, Applications, Outlook 365, AD etc.
• Knowledge on SCCM, Antivirus, Encryption Software
• Provides Level 3 support associated with the standard workstation Software image(s), base Software components, Hardware devices and components that comprise the standard desktop Hardware.
• Must have worked in any IT ticketing tool and know about ticket priorities and SLA
• Focus on building good working relationships within the team and other Resolution Groups
• Knowledge on LAN, Network Monitoring, about VLAN, WLAN and knowledge on Network monitoring tool
• L1 knowledge on Routing & Switching

Job Type: Full-time

Pay: ₹27,000.00 - ₹31,000.00 per month

Shift:

• Day shift
• Rotational shift

Work Days:

• Monday to Friday
• Weekend availability

Experience:

• IT: 3 years (Preferred)

Work Location: In person