Company: Viena Lifestyle Pvt. Ltd. Location: Kirti Nagar, New Delhi (On-site) Working Days: Monday to Saturday Timings: 10:00 AM – 7:00 PM Industry: Furniture & Home Decor Experience Required: 1–3 years in operations, production, or procurement (furniture/interiors preferred) Employment Type: Full-time (In-office) About the Role: Viena Lifestyle is seeking a hands-on and organized Production & Operations Executive to join our backend team. This role involves end-to-end coordination of custom and ongoing furniture orders, including vendor follow-ups, purchasing materials, managing production timelines, supervising factory activities, and ensuring timely deliveries and packaging. The ideal candidate will have strong communication and coordination skills, be proactive, and thrive in a dynamic environment. Key Responsibilities: ✅ Order Management & Production Coordination Track and manage customer orders through their production lifecycle Coordinate with in-house team and vendors to get production updates and resolve issues Maintain timelines and ensure orders are progressing as scheduled 🧾 Procurement & Material Management Arrange and procure raw materials, fittings, hardware, and accessories required for production Maintain good relations with vendors and negotiate for quality and pricing Monitor stock levels and make timely purchases to avoid delays 🏭 Factory & Worker Supervision Work closely with the factory team to ensure day-to-day production activities run smoothly Supervise workers and assist in organizing manpower based on order requirements Report issues or delays in real time and help resolve bottlenecks on the floor 📦 Packaging & Delivery Coordination Oversee the packaging process to ensure products are safely packed and ready for dispatch Coordinate with logistics partners or internal team for timely dispatch and delivery of orders Maintain delivery records and track pending shipments 📋 Documentation & Reporting Maintain detailed records of purchase orders, delivery notes, and vendor communications Update order status reports and share progress with relevant teams Requirements: Minimum 1 year of experience in operations, production, or supply chain Background in furniture/interior or manufacturing industry preferred Strong coordination and follow-up skills Familiar with basic purchase and stock documentation Should be comfortable working with factory workers, vendors, and logistics teams Organized, proactive, and capable of handling day-to-day challenges independently Basic computer skills (Excel, WhatsApp, email) Why Join Us? Be part of a premium furniture brand that’s growing fast Get real exposure to production, supply chain, and logistics operations Dynamic, supportive work environment Opportunity to grow into senior roles within operations

Company: Viena Lifestyle Pvt. Ltd. Location: Kirti Nagar, New Delhi (On-site) Working Days: Monday to Saturday Timings: 10:00 AM – 7:00 PM Sunday Off Industry: Furniture & Home Decor Experience Required: 1+ year in customer service or sales (furniture industry preferred) Employment Type: Full-time (In-office) About the Role: Viena Lifestyle Pvt. Ltd. is looking for a dynamic, English-proficient Sales & Chat Support Executive to join our team at our Kirti Nagar office. The primary responsibility is to handle chat-based customer queries (mainly via WhatsApp), offer guidance, and help customers make informed purchases. This role also includes phone support, email follow-ups, and CRM management for tracking and closing sales. This is a great opportunity for someone experienced in customer handling and online sales, ideally in the furniture or decor industry. Key Responsibilities: 💬 Chat Support (Primary Role): Provide real-time customer assistance via WhatsApp and other chat platforms Answer product queries, offer buying assistance, and guide customers toward purchase decisions Maintain fast, accurate, and professional communication 📞 Phone Support (Secondary Role): Call customers who prefer voice interaction or have not responded on chat Offer personalized product assistance and help close deals 📧 Email Communication: Send quotes, product information, and important follow-ups via email professionally 📊 CRM & Sales Follow-Up: Update and manage leads in the company CRM Track interactions, schedule follow-ups, and convert leads into successful sales 🛋️ Product Understanding (Preferred): Experience in furniture or home decor industry is a plus Should be able to explain product specs, materials, and usage clearly Requirements: Fluent English speaking and excellent typing skills are mandatory Ability to handle fast-paced chat communication and multitasking Clear and confident phone etiquette Experience with CRM tools and online customer handling At least 1 year of relevant experience in sales/support (furniture/decor preferred) Strong organizational skills and attention to detail Benefits: Be part of a growing furniture brand with design-driven products Comfortable office environment in Kirti Nagar, New Delhi Fixed working hours (no night shifts) Career growth opportunities within the company