0.0 years

0 Lacs

noida, uttar pradesh, india

On-site

Troubleshoot all contact centeroperations related issues Ensure ticketsare assigned to correct team Update the ticket with resolutionremarks and close the ticketon time Contribute towards Daily Performance Review Managing all P1/P2 &P3incidents during shift Closure of all tickets withinSLA Providing the RCA withinSLA or Workaround / Solution Adherence- MonthlyCapacity planning reports Pre & Post implementation review for all RFC's Conducting minimum2 technical trainingsessions per month Review & updateminimum SOPs per process Opening Problem Ticketfor all repeatedincidents Identify 3 areas of opportunities on improving operations, cost savings and user experience through automation initiativ...

Posted 3 weeks ago

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Avaya and AWS/Verint - Voice L3 NTT DATA, Inc.

0.0 years

0 Lacs

delhi, india

On-site

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Shift 24x7 rotational hybrid, Location : Noida Troubleshoot all contact center operations related issues Ensure tickets are assigned to correct team Update the ticket with resolution remarks and close the ticket on time Contribute towards Daily Performance Review Managing all P1/P2 &P3 incidents during shift Closure of all tickets within SLA Providing the RCA within SLA or Wor...

Posted 1 month ago

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Sr. Analyst, Planning & Scheduling Concentrix

2.0 - 4.0 years

0 Lacs

delhi, india

On-site

Job Title: Sr. Analyst, Planning & Scheduling Job Description Resource Planner/Capacity Planner Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Key Responsibility: Create Capacity Plans for Enterprise and co-create with partners for their sites. Converts demand volume into production hours requirements, Analyses historical data and volume projections. Creates and maintains the staffing plans to help establish the partner locked headcount/hours. ...

Posted 2 months ago

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