Technical WriterThe Technical Writer is responsible for writing and maintaining documentation for PrismHR products. The Technical Writer works closely with Product Managers and SMEs to develop customer-facing content and uses MadCap Flare to author and publish online help and release notes.SPECIFIC DUTIES and RESPONSIBILITIES:Author content using MadCap Flare.Research product information by attending stand ups and working with Quality Assurance Engineers, Product Managers, and Subject Matter Experts.Leverage tools such as Jira, Confluence, Salesforce, and TestRail to understand issues and develop documentation.Capture end-user and administrative tasks performed in PrismWFM , EPAY and Entertainment products and their expected results.Manage documentation drafts and the flow of information during development and testing.Collaborate with teammates.Participate in Agile development processes and influence product enhancements based on customer needs.ADDITIONAL DUTIES and RESPONSIBILITIES:Manage products documentation with varying priorities and deadlines within bi-weekly/monthly sprints.Use revision and source control effectively within a team setting.Act as an ambassador of collaboration within and across the organisation, sharing knowledge in areas of expertise.Other duties or projects may be assigned as needed.SKILLS and EXPERIENCE:Superior oral and written communication skills.Ability to quickly learn, analyse, understand, and communicate complex technical concepts in a clear and concise manner.Technically curious and motivated to understand PrismHR functionality.Ability to prioritise while taking direction from management.Proactive at removing impediments with a get the job done attitude.Flexible and able to work well under pressure and adapt to shifting deadlines.Must be a team player.BS/BA in related fields such as Computer Science, Communications, English, or Technical Writing.Minimum 4 years of experience as a Technical Writer for complex software systems, preferably in a SaaS or web-based environment.Experience with Visio or other flowcharting software.Proficiency with MadCap Flare is required.

As a Product Manager youre key to helping us continue to enhance our product offering. You would be joining a high performing Product and Design team where you will partner directly with Product Managers, UX Designers and others across the company to ensure were building the right functionality to meet our customers needs. This position will provide a great opportunity to work on the flagship Payroll platform that serves as the foundation piece of the PrismHR technology. Responsibilities:Define the product strategy and roadmapDrive the product- and business-planning processes for cross-functional teamsPartner with stakeholders & User Experience Designers (UX) to discover, define, and translate customer needs into a prioritized product backlog (Epic > User Stories > Acceptance Criteria) Responsible for driving the creation, and completion, of User Stories to a “Ready for Development” statusAssess current competitor offerings and seek opportunities for differentiationAnalyze product requirements and develop appropriate programs to ensure they’re metDevelop, implement, and maintain production timelines across multiple departmentsAppraise new product ideas and strategize appropriate go-to-market plansResponsible for User Acceptance Testing (UAT) and close coordination with Engineering and Quality Assurance (QA) teams to ensure acceptance criteria are met.Act as a primary point of contact to triage any escalated issues that were routed through Support and/or Professional ServicesPartner with the Technical Documentation team and Support to clearly communicate and define product changes. Partner with PM & UX on the management of User Influencer Groups (and other customer feedback mechanisms) to maintain a high level of engagement with the platform’s most active customers & users Help ensure Product Management is successful at building and maintaining a centrally located, 12-month roadmap, and product backlogEstablish a close partnership and working relationship with QA to assess the status of testing product fixes and enhancements. Act as a liaison and bridge between product teams, support, and professional services to help identify product issues and opportunities for enhancements. Stay up to date on Payroll related trends and changing requirementsQualifications:10+ years of Business / Product Analyst experience or equivalent Previous experience collaborating with others to refine project, process, and or application needs from high level requirements Excellent communication and organization skills; ability to connect across various domains, skills, and disciplinesGreat balance of software business and technical savvy/aptitude with the ability to quickly understand customer problems Understand and have previous experience with HR platforms and core functionality would be a plus Ability to become a true product expert with the flexibility to respond to various business & team needsExperience working in an Agile environment and a great understanding of its most common practices / processes / tactics.Ability to contribute and supervise various Agile Scrum rituals such as standups, grooming sessions, and Sprint Demos. Demonstrate a high level of grit and initiative to get stuff doneAdditional Qualifications: Passion for the Software product craft and a curiosity for continuous learning and improvement bonus points if you love all things Payroll and related HR functionalityExperience using PrismHR or another Human Capital Management (HCM) platform and/or related HR Technology Software Business Analyst / Product Owner certificate courseAgile Framework certifications and/or professional development trainingKnowledge of and/or experience with Pragmatic Institute’s (or equivalent) Product Management framework