Vendor Communications & Packaging Compliance Coordinator

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About the Role:

global e-commerce client's Packaging Incentives and Vendor Compliance team

Key Responsibilities:

• Review vendor/seller submissions against packaging guidelines assess test drop reports, shipping risks, and correct item/ASIN alignment.
• Communicate with vendors/sellers in writing (via email/chat) regarding incentive eligibility, guideline compliance, and required remediation.
• Monitor item lists for high-velocity SKUs that may ship with reduced packaging and support internal data mining of opportunity items.
• Use translation tools to support communications with European marketplace vendors (DE, FR, ES, IT, PT) while primarily communicating in English.
• Collaborate with the offshore team in India to meet weekly throughput and accuracy targets; escalate packaging failures that could impact operations or customer experience.
• Maintain accurate records of approvals/denials, report weekly metrics, and highlight recurring issues or trends for process improvement.

Key Skills & Qualifications:

• Bachelor's degree or equivalent experience.
• Excellent written English communication and strong emotional intelligence in vendor-facing correspondence.
• Detail-oriented with the ability to interpret packaging risks (e.g., round item may roll on conveyor, incorrect ASIN prototypes).
• Comfortable using translation tools and working across multiple vendor markets.
• Experience in B2B vendor communications, supply chain/operations, or customer-facing roles preferred.
• Ability to ramp quickly and perform efficiently in a high-volume, high-transaction environment (target proficiency within 1 month).

Good to Have / Preferred:

• Experience in fulfilment centre or packaging operations (with an intuitive understanding of packaging/shipping risks).
• Experience working internationally with a multi-language vendor base.
• Proven ability to meet throughput and accuracy KPIs.
• Basic Excel/Google Sheets skills for tracking and reporting metrics.

Why This Role Matters:

packaging innovation, cost reduction, and vendor collaboration