1.0 - 6.0 years

3 - 4 Lacs

Guwahati, Coimbatore

Work from Office

Job Title: Bodyshop Advisor Department: Claims Management -Motor Insurance Company: Policybazaar.com Job Summary: We are looking for a detail-oriented and customer-focused Bodyshop Advisor to join our Claims Management team. The ideal candidate will be responsible for assisting customers through their vehicle accident claims process, from initial claim intimation to coordination with insurance companies and garages. Your role will be pivotal in ensuring a smooth, efficient, and transparent claim experience for our valued customers. Key Responsibilities: Claim Intimation: Assist customers in raising accidental claims by accurately gathering incident details and submitting claims to respective insurance providers. Customer Coordination: Act as the primary point of contact for customers during the entire claim process. Provide regular updates and ensure all queries are addressed. Insurance Liaison: Coordinate with insurance companies to facilitate timely survey appointments, approvals, and claim settlements. Garage Coordination: Work closely with bodyshops/service centers to monitor vehicle repairs and expedite claim-related processes. Documentation: Ensure all necessary claim documents are collected, verified, and uploaded on the system as per insurer requirements. Follow-ups: Regularly follow up with insurers, surveyors, and repair shops to ensure claim progression and timely delivery of the repaired vehicle. Customer Satisfaction: Ensure high levels of customer satisfaction by providing empathetic, accurate, and timely assistance during stressful accident scenarios. Key Skills Required: Strong understanding of motor insurance and accidental claim process Excellent communication and interpersonal skills Customer-first attitude with a problem-solving mindset Attention to detail and strong organizational abilities Ability to work under pressure and manage multiple cases simultaneously Familiarity with CRM systems and insurance claim portals (preferred)

Posted 1 month ago

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