Job Summary: We are seeking a detail-oriented and reliable Oracle Fusion Configuration Analyst to join our offshore team. This role is focused on supporting the Open Enrollment cycle within Oracle Fusion HCM by performing repeatable and well-documented configuration tasks. The ideal candidate will have experience in Oracle Fusion HCM and will work closely with onshore HRIS and Benefits teams to ensure accurate and timely system updates during the annual open enrollment window. Key Responsibilities: Perform repeatable and standardized configuration tasks in Oracle Fusion HCM related to Open Enrollment processes (e.g., life event maintenance, contact maintenance, rate updates, coverage updates). Follow detailed step-by-step documentation and SOPs provided by the onshore team. Validate configurations through system testing and report any discrepancies or issues encountered. Coordinate with the onshore HR/IT teams for task clarification, issue escalation, and configuration validation. Log and track all activities and changes in the designated project tracking system (e.g., Smartsheet). Participate in status meetings, as required, to provide updates on progress and blockers. Ensure compliance with internal controls and documentation standards. Recommended Qualifications: 1+ years of hands-on experience with Oracle Fusion HCM, preferably in Benefits or Open Enrollment configuration. Foundational understanding of Oracle Fusion Benefits module, including plan configuration, eligibility rules, rates, coverages, and dependent management. Familiarity with Open Enrollment lifecycle and related system processes. Ability to follow strict procedural documentation with high accuracy and consistency. Excellent written and verbal communication skills in English. Self-motivated with strong time management and organizational skills. Preferred Qualifications: Experience working as part of an offshore delivery team supporting U.S.-based clients. Prior exposure to working in a fast-paced HRIS or Benefits Administration environment. Knowledge of benefit integrations and reporting (e.g., HDL, OTBI) is a plus. Working Hours: Must be available to work partially overlapping hours with U.S. business time zones (at least 3–4 hours daily).
Job Summary: The Senior IT Administrator is responsible for overseeing the day-to-day management and maintenance of the organization’s IT systems and infrastructure. The role includes configuring hardware and software, troubleshooting issues, managing IT assets, monitoring network performance, ensuring data security, and mentoring junior IT staff. Key Responsibilities: • Manage and maintain server infrastructure (Windows/Linux), including cloud-based environments (Azure, AWS).• Administer Active Directory, Group Policies, and Office 365 services. • Monitor network performance, firewalls, and VPNs to ensure optimal uptime and security. • Perform system upgrades, patch management, and regular backups. • Provide Level 2 and 3 support for IT incidents, escalating issues where needed. • Manage endpoint security, anti-virus, and data loss prevention (DLP) tools. • Maintain and document IT processes, inventory, and configuration standards. • Support collaboration tools like Microsoft Teams, Zoom, and other unified communications platforms. • Lead IT onboarding/offboarding processes, access controls, and account provisioning. • Collaborate with vendors and service providers to resolve issues and maintain SLAs. • Train and guide junior IT support staff. • Participate in IT audits and compliance activities. Required Qualifications: • Bachelor’s degree in computer science, Information Technology, or a related field. • 5+ years of proven experience in IT systems/network administration. • Industry certifications such as Microsoft (MCSA/MCSE), Cisco (CCNA/CCNP), or CompTIA (Network+/Security+). Technical Skills: • Proficient in managing Windows Server, Active Directory, Group Policy, DNS, DHCP. • Strong experience with cloud platforms (Microsoft Azure preferred, AWS is a plus). • Familiarity with virtualization technologies (VMware, Hyper-V). • Experience with ITSM tools and ticketing systems. • Knowledge of scripting languages (PowerShell, Bash) for automation.• Expertise in firewall, antivirus, backup, and disaster recovery systems. • Hands-on experience with endpoint management tools like Intune or SCCM.