Veeva MyInsights Support & Development Specialist

Role & responsibilities

• Provide day-to-day technical support for Veeva MyInsights users, addressing queries, bugs, and system issues.
• Troubleshoot and resolve performance issues, configuration errors, and data discrepancies in MyInsights.
• Perform root cause analysis for recurring issues and collaborate with internal teams or Veeva support to implement long-term fixes.
• Collaborate with business stakeholders to understand requirements and design solutions within Veeva MyInsights that meet their reporting and data visualization needs.
• Develop custom reports, dashboards, and analytics tools, leveraging MyInsights features such as Data Visualizations, Scorecards, and Business Intelligence.
• Implement enhancements and optimizations to improve the user experience, performance, and accuracy of the MyInsights platform.
• Collaborate with IT teams to implement data integrations from Veeva Vault, CRM, or other enterprise systems into MyInsights.
• Perform regular maintenance and updates to ensure the system is running efficiently and is compliant with internal security and regulatory standards.
• Create and update user manuals, documentation, and knowledge base articles to help users navigate MyInsights features and functionalities.
• Conduct user training sessions to ensure that stakeholders can leverage MyInsights for advanced reporting, dashboards, and decision-making.
• Provide on-demand guidance and troubleshooting support for users, especially for complex queries or custom-built reports.
• Escalate unresolved or highly technical issues to Veeva support or engineering, ensuring proper follow-up.
• Work closely with cross-functional teams, including Data Management, Analytics, and IT, to implement new features or resolve issues.
• Stay updated on new Veeva MyInsights features, releases, and best practices.
• Identify opportunities for process improvements or new capabilities that can be built within MyInsights.
• Proactively monitor the MyInsights system for performance issues, system optimizations, and user experience improvements.

Skills Required:

• 3-5 years of experience with Veeva MyInsights support & Development
• Strong understanding of Veeva MyInsights architecture, report building, and data visualization capabilities.
• Experience with scripting, querying, or development within MyInsights (e.g., using Veeva MyInsights configuration options or other scripting languages).
• Proficiency in SQL and/or other data manipulation or querying tools (e.g., Python, R, Power BI).
• Familiarity with Veeva Vault (e.g., Vault QMS, Vault Clinical, Vault CRM) is a plus.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• Strong collaboration skills for cross-functional work with business