The Customer Relationship Manager is responsible for building and maintaining strong, long-lasting customer relationships. This role ensures customer satisfaction through timely support, efficient issue resolution, and continuous engagement, thereby contributing to customer retention and business growth. Key ResponsibilitiesServe as the primary point of contact for all customer interactions post-sale Maintain regular contact with key clients to ensure satisfaction and address concerns Understand customer needs and provide tailored solutions and support Monitor customer accounts to identify opportunities for upselling or cross-selling Coordinate with internal teams (sales, logistics, support, etc.) to ensure prompt and accurate delivery of solutions Manage CRM database and ensure timely updates of customer interactions and feedback Handle complaints professionally, escalating complex issues to the appropriate department Analyze customer trends and feedback to improve services and offerings Prepare regular reports on client engagement, retention, and satisfaction levels Participate in client meetings and business reviews when required

Job Summary: We are seeking a highly organized, proactive, and detail-oriented Executive Assistant to support our senior leadership. This role involves managing schedules, communications, and administrative tasks to ensure seamless business operations and enable the executive to focus on strategic priorities. Key Responsibilities: Calendar & Schedule Management: Manage and prioritize the executive’s calendar, appointments, meetings, and travel plans. Anticipate scheduling conflicts and proactively resolve them. Communication & Correspondence: Handle incoming and outgoing communications, including emails, calls, and written correspondence. Prepare reports, presentations, memos, and other documents as required. Maintain discretion and confidentiality in all communications. Meeting Coordination: Schedule and coordinate internal/external meetings, prepare agendas, take minutes, and follow up on action items. Travel & Logistics: Arrange domestic and international travel, accommodation, and itineraries. Prepare travel expense reports and handle reimbursements. Office & Administrative Support: Maintain filing systems, records, and databases. Liaise with internal teams, clients, and stakeholders on behalf of the executive. Project Assistance: Support strategic initiatives and projects through research, tracking, and follow-up. Assist in data compilation, project timelines, and coordination with cross-functional teams. Key Requirements: Proven experience as an Executive Assistant, Personal Assistant, or similar role. Excellent organizational, time management, and multitasking skills. Exceptional written and verbal communication skills. High level of discretion and confidentiality. Strong proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and digital tools. Ability to work independently and handle pressure. Professional demeanor and positive attitude. Educational Qualification: Bachelor’s degree in Business Administration, Communications, or related field (preferred but not mandatory). Experience: 3+ years of experience in a similar executive support role.