US Voice Process (WFO)

As an Executive/Sr. Executive-Projects at iMerit's Vizag Office, you will be a part of the global leader in data annotation and enrichment services, enhancing AI capabilities with top-notch human-annotated data. Our expanding Vizag team invites motivated individuals to join the US Voice Process team, where you will play a crucial role in supporting our US-based client projects. Your primary responsibility will involve engaging with customers from the United States, handling inquiries, resolving issues, and ensuring a seamless customer experience. This role requires dynamic and communicative professionals who can effectively address queries, provide product/service information, and maintain accurate call logs and documentation. Key Responsibilities: - Conduct outbound calls with US customers. - Address customer queries, resolve complaints, and offer necessary information. - Maintain precise call logs and documentation. - Achieve performance targets for quality and productivity. - Adhere to company policies and processes. To excel in this role, you must possess excellent verbal communication skills in English, a willingness to work night shifts to align with US timings, and a minimum qualification of graduation in any discipline. Previous experience in a US voice process/BPO environment is essential, along with strong problem-solving and multitasking abilities. You will be based at the iMerit Vizag office. What We Offer: - Competitive salary and benefits. - Onsite work environment with growth and learning opportunities. - Comprehensive training and ongoing support. - Collaborative and diverse team culture. This is a full-time position with benefits including health insurance, life insurance, paid sick time, and Provident Fund. The work schedule may involve evening shifts, night shifts, and US shifts, with the potential for a performance bonus based on your contributions. A bachelor's degree is required, and a minimum of 1 year of experience in an international voice process is preferred. If you are ready to embark on a rewarding journey with a globally renowned organization and contribute to cutting-edge AI projects, we welcome you to apply for this exciting opportunity at iMerit's Vizag Office.,