US Voice Process customer services (CVS)

• 13 Years
• Location: Kolkata / Noida
• Open to Work from the Office.

Shift: Night Shift (Work from Office)- Both side cab facilities is available.

Note: The candidate will be joining after the BGV is complete.

Role Overview

We are seeking energetic and goal-oriented Outbound Calling Executives to join our team at Capgemini. The role involves making outbound calls to US-based insurance companies, patients, or the helpdesk as per process requirements. The ideal candidate will possess excellent communication skills, customer engagement abilities, and a strong commitment to achieving sales and conversion targets while ensuring compliance with company policies.

Key Responsibilities

• Make outbound calls to US-based insurance companies/patients/helpdesk as per process requirements.
• Engage customers in meaningful conversations to promote products/services or gather required information.
• Achieve daily, weekly, and monthly targets and conversion goals.
• Handle objections professionally and escalate complex issues when necessary.
• Collaborate with team leads and quality analysts to improve call quality and performance.
• Ensure compliance with company policies and US calling regulations.

Required Skills & Qualifications

• Bachelors degree or equivalent.
• 14 years of experience in outbound calling, preferably with US clients.
• Open to Work from Office.
• Excellent verbal communication and interpersonal skills.
• Familiarity with CRM tools and call centre software.
• Open to work night shifts and adapt to US time zones.
• Goal-oriented with a positive attitude and strong work ethic.
• Knowledge of US culture and customer behaviour.