US shift - CRM

Job Summary:

We are looking for a dynamic and customer-focused Telecaller & After-Sales Support Executive who will play a crucial role in customer relationship management (CRM). The candidate will be responsible for handling inbound and outbound calls, following up with customers, and providing after-sales support. This role requires excellent communication skills, a proactive approach, and the ability to handle customer queries efficiently during the US shift (night shift).

Key Responsibilities:

• Make outbound calls to customers for product inquiries, follow-ups, and service-related assistance.
• Handle inbound customer queries and provide prompt resolutions.
• Assist customers with post-sales support, including order updates, service requests, and issue resolution.
• Maintain accurate customer records and interactions in the CRM system.
• Address and resolve customer complaints or concerns in a timely and professional manner.
• Provide information about products, services, and ongoing promotions to customers.
• Follow up with customers to ensure satisfaction and build strong customer relationships.
• Work closely with sales, technical, and support teams to ensure seamless after-sales service.
• Meet daily and monthly targets for calls, follow-ups, and customer satisfaction.
• Ensure adherence to company policies, guidelines, and compliance regulations.

Skills & Qualifications:

• Graduate or equivalent in any discipline.
• 1-3 years of experience in telecalling, customer support, or CRM roles.
• Excellent verbal and written communication skills in English.
• Strong customer service orientation with problem-solving abilities.
• Proficiency in CRM tools and Microsoft Office (Excel, Word, Outlook, etc.).
• Ability to handle high call volumes and work under pressure.
• Flexibility to work in the US shift (night shift).
• Strong listening skills and attention to detail.
• Ability to multi-task and manage time effectively.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹70,000.00 per month

Schedule:

• Night shift

Work Location: In person