Job
Description
Position - Medical Biller Customer Support Executive Shift Timings - Mon to Fri 9pm to 6am IST & Sat - 9pm to 2am IST Work Mode - Fully Remote Job Summary: We are seeking a detail-oriented and customer-focused Medical Biller Customer Support Executive to join our healthcare billing team. The ideal candidate will be responsible for assisting clients with billing inquiries, resolving claim issues, and ensuring accurate and timely reimbursement for services rendered. This role combines medical billing expertise with exceptional customer service skills. Key Responsibilities: Handle inbound and outbound customer calls, emails, and chats related to medical billing and insurance claims. Assist healthcare providers, patients, and insurance companies with billing inquiries and payment discrepancies. Review, analyze, and follow up on unpaid claims using appropriate billing systems and tools. Submit clean claims to insurance companies and follow up on denials, rejections, and underpayments. Educate patients and clients on their billing statements and insurance benefits. Maintain accurate documentation of all customer interactions and claim statuses. Collaborate with internal teams (e.g., billing, coding, AR) to resolve complex issues. Adhere to HIPAA and other healthcare data security regulations. Stay updated on payer-specific guidelines and billing procedures. Required Skills & Qualifications: 2+ years of experience in medical billing or healthcare customer support. Strong knowledge of insurance guidelines including Medicare, Medicaid, and private payers. Proficiency in billing software (e.g., Kareo, AdvancedMD, myEZcare, etc.). Excellent communication, problem-solving, and organizational skills. Ability to handle high call volumes and work in a fast-paced environment. Familiarity with CPT, ICD-10, and HCPCS coding preferred. High school diploma or equivalent (associate degree in healthcare or related field is a plus). Preferred Qualifications: Certification in Medical Billing and Coding (e.g., CPC, CPB). Experience with EHR systems. Prior work in a call center or support desk environment.
