Role & responsibilities Advises customers about necessary service for routine maintenance.Helps identify a mechanical problem by questioning the customer.Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.Prepares a repair order showing time, cost and labor estimates for service.Writes a brief description of the customers concern on the repair order to help the technician locate the problem.Explains the work performed and the repair order charges to the customer.Handles customer complaints.Schedules service appointments.Obtains customer and equipment data prior to arrival when possible.Greets customers in a timely, friendly manner and obtains equipment information.Refers to service history, inspects equipment, and recommends additional needed service.Advises customers on the care of their equipment and the value of maintaining their equipment in accordance with manufacturers' specifications.Provides a complete and accurate written cost estimate for labor and parts.Establishes “promised time.” Checks with dispatcher, if necessary.Obtains customer's signature on repair order; provides customer with a copy.Establishes customer's method of payment. Obtains credit approval, if necessary.Notifies dispatcher of incoming work.Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.Implements and maintains a service marketing program.Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.Keeps service department forms, menus and pricing guides up to date.Implements a quality control process to eliminate comebacks.Maintains high customer satisfaction standards.Handles telephone inquiries regarding appointments and work in process.Inspects all equipment for body work, informs customer if work is needed and provides an estimate for body work.Maintains a professional appearance.Keeps work area clean.Other tasks as assigned

Role & responsibilities Establish positioning, identify target audiences, and develop marketing plans with specific objectives across different channels and segmentsLead the execution of marketing programs from start to finish, leveraging internal support and driving collaborationAnalyze customer insights, consumer trends, market analysis, and marketing best practices to build successful strategiesCreate, maintain, and conduct analytics reporting across multiple platforms and extract key insights for future campaign development and go-to-market strategies, complete with formal proposals and recommendations on tacticsPartner with email, performance marketing, and web teams to design, test, and evolve lead-nurturing tacticsHelp develop creative briefs and guide creative direction to meet objectives for all advertising and public-facing communications, including print, digital, and video assetsConceptualize and execute on multichannel campaigns across the prospect and customer lifecycle, ensuring the alignment of communications and messaging in all channelsManage content and updates for customer and internal touch points, establish budget guidelines, participate in events, document business processes, and provide sales supportGather customer and market insights to inform outreach strategies, increase customer conversions, and generate more qualified leadsIdentify effectiveness and impact of current marketing initiatives with tracking and analysis, and optimize accordinglyPresent ideas and final deliverables to internal and external teams, and communicate with senior leaders about marketing programs, strategies, and budgetsPreferred candidate profile Proven success in developing marketing plans and campaignsExcellent written and verbal communication skillsStrong project management, multitasking, and decision-making skillsMetrics-driven marketing mind with eye for creativityExperience with marketing automation and CRM toolsPreferred skills and qualificationsBachelors degree (or equivalent) in marketing, business, or related fieldProficiency with online marketing and social media strategyProven success in designing interactive applications and networking platformsWillingness to travelEstablished contacts in media