Urgently Hiring For Telecaller Executive

Job Title: Telecaller
Location:- Thane & Navi Mumbai
Department:- Sales

We are seeking a motivated and confident Telecaller to join our IT training institute. The role involves connecting with potential students, explaining available courses, guiding them through the admission process, and maintaining accurate call records. The ideal candidate should have excellent communication skills and a customer-focused attitude.

Key Roles & Responsibilities

• Make outbound calls to prospective students to inform them about IT & Non IT courses and training programs.
• Handle inbound inquiries, provide course details, fee structure, and counseling support.
• Follow up with leads generated through marketing campaigns, social media, and walk-ins.
• Maintain detailed records of calls, follow-ups, and student interactions in Excel.
• Understand student needs and help them select the right IT course.
• Schedule counseling sessions, demos, visits with the academic Counselor.
• Meet daily/weekly call targets and admission conversion goals.
• Maintain professionalism, politeness, and strong customer service during every call.

Required Skills

• Good verbal communication in English, Hindi and regional languages.
• Good listening and interpersonal skills.
• Ability to handle pressure and meet targets.
• Positive attitude and convincing skills.

Qualifications

• Minimum: 12th Pass or Graduate (preferred).
• Prior telecalling/counseling experience in education/IT training industry is an advantage.

Work Environment

• Office-based (day shift).
• Training and support provided.
• Attractive incentives based on performance.

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time

Work Location: In person