URGENT -Telecaller

Key Responsibilities:

• Call inbound and outbound leads generated through marketing, website, and socialmedia inquiries.

• Effectively communicate with potential customers to understand their travel needs.

• Convert inquiries into bookings for domestic and international holiday packages.

• Provide accurate information about destinations, services, pricing, and promotions.

• Follow up with leads regularly to increase conversion rates.

• Maintain lead databases and update CRM systems with interaction details.

• Assist the sales and operations team in coordination and documentation as needed.

• Meet or exceed weekly/monthly telecalling targets and conversion KPIs.

• Handle customer queries politely and professionally to maintain service quality.

Qualifications & Skills:

• Minimum 12th pass or Graduate in any stream.

• 1–3 years of experience in telecalling or telesales (travel industry preferred).

• Excellent verbal communication in English, Bengali, and Hindi.

• Strong interpersonal and persuasive skills.

• Passion for travel and knowledge of key destinations is an added advantage.

• Proficiency in basic computer applications and CRM systems.

• Self-motivated, result-driven, and a team player.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement

Experience:

• Travel planning: 5 years (Required)

Work Location: In person