Urgent requirement - Team Lead (HYD)

Legato

8 - 13 years

9 - 11 Lacs

hyderabad

Posted:None| Platform:

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Skills Required

team lead us healthcare

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Team Lead will be responsible for the following:

Ensure organizational initiatives and projects are successfully communicated to employees and stakeholders
Achieve individual SLA targets set as well as the account level collective targets set for the team
Ensure delivery of the project from a time, cost, and quality perspective
Drive continuous process improvements by initiating and delivering process improvement projects
Oversee day-to-day operation
Team utilization is greater than 85% or achieves the targets set by the organization
Lead Lean and Kaizen projects within the team to create customer delight
Suggest and organize team-building activities
100% adherence to process specifications, compliance of self and team members training related to process and individual development
Manage employee retention and engagement (manage attrition within a target range and ESAT scores)
Contribute to recruitment (measure through participation in screening and interviewing candidates)
Conduct performance evaluations for team members, providing constructive feedback and identifying areas for improvement
Coach and mentor teams when needed

Preferred candidate -

Open to work in rotational shift

Minimum 24 months experience in TL role and US Healthcare / Enrollment & Billing Experience is MUST

Interested candidate can share their resume - barbi.morang@carelon.com

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