Urgent Hiring: IT Executive

Job Description

Job Title: IT Executive – US Shift (VICIdial Support) Location: 2021, Doon Xpress Business Park. Dehradun. Shift Timing: 6:30 PM – 3:30 AM IST (US Time Zone) Experience Required: 1–3 years Employment Type: Full-Time Salary - not a constraint for the right candidate. Role Overview: We are looking for a proactive and technically sound IT Executive to support our operations during US business hours. The ideal candidate must have hands-on experience with VICIdial , along with a solid foundation in IT support, networking, and basic server-level troubleshooting. Key Responsibilities: Provide end-to-end IT support for US shift operations Administer, monitor, and troubleshoot VICIdial dialer and associated telephony systems Handle agent login issues, campaign setup support, and real-time call flow monitoring Manage system updates, patching, and basic Linux-based dialer maintenance Troubleshoot network issues (LAN/WAN, VoIP, bandwidth monitoring) Respond to support tickets and resolve user issues in a timely manner Coordinate with telecom vendors and internal teams to ensure 99% uptime Maintain logs and submit daily IT shift reports Requirements: Working experience with VICIdial (preferred) Knowledge of VoIP protocols (SIP, RTP), softphones, and telephony integrations Familiarity with Linux command-line operations Experience in system/network troubleshooting Strong communication skills and problem-solving attitude Ability to work independently during night shifts Preferred Qualifications: Certifications in Networking (CCNA), Linux, or VoIP are a plus Prior experience in a call center/BPO environment Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per month Schedule: Fixed shift Night shift Application Question(s): Do you have at least 1 year of experience in IT support or system administration? Have you previously worked in a BPO or call center environment? How familiar are you with troubleshooting hardware, software, and networking issues? Are you available to join immediately or within 15 days? Work Location: In person Application Deadline: 22/06/2025