Company Description Undercover Mystery Shopping Consultancy specializes in providing top-notch mystery shopping services to enhance service quality and drive customer satisfaction. With a dedicated team and years of experience, we offer tailored solutions through discreet assessments, identifying strengths, uncovering improvement opportunities, and providing actionable recommendations. Our mission is to be your trusted partner in unraveling customer experience mysteries, helping businesses elevate their customer experience strategies to new heights. Role Description This is a full-time remote role for a Mystery Shopping Project Coordinator located in Dubai. The Mystery Shopping Project Coordinator will oversee the day-to-day operations of mystery shopping projects, including planning and coordinating assessments, managing shopper schedules, ensuring data accuracy, and delivering comprehensive reports. The role involves direct communication with clients to understand their needs, provide updates, and recommend improvements based on assessment findings. Qualifications Project Management and Coordination skills Strong Analytical and Problem-Solving abilities Experience in Customer Service or Client Relations Excellent Written and Verbal Communication skills Attention to Detail and Organizational skills Proficiency in Microsoft Office Suite and other relevant software Ability to work on-site in Dubai Bachelor's degree in Business Administration, Marketing, or related field Experience in the mystery shopping industry is a plus Show more Show less
Company Description Undercover Mystery Shopping Consultancy specializes in delivering top-tier mystery shopping services to help businesses enhance their customer experience. With a focus on tailored solutions, we identify strengths, uncover improvement areas, and provide actionable recommendations to improve service quality. Our dedicated team and expertise make us a trusted partner for businesses seeking to refine their customer experience strategy. Join us in our mission to elevate businesses to new heights through insightful and discreet evaluations. Role Description This is a full-time remote role for a CRM and Accounting Manager. In this role, you will oversee customer relationship management (CRM) systems, manage accounting tasks, and ensure data accuracy and compliance. Responsibilities include optimizing CRM workflows, conducting market segmentation analysis, managing projects, monitoring financial transactions, and preparing budgets. Collaboration with cross-functional teams and maintaining efficient processes will be essential in driving the company's goals forward. Qualifications Strong Analytical Skills for data interpretation, reporting, and decision-making Excellent Communication and interpersonal skills for effective collaboration and customer interaction Experience in Sales and Market Segmentation to understand customer trends and optimize strategies Proficiency in Project Management for planning, executing, and monitoring multiple tasks and deadlines Knowledge of CRM software and accounting tools is highly desirable Bachelor’s degree in Business Administration, Finance, Marketing, or a related field Understanding of financial compliance and record-keeping practices Ability to work independently in a remote environment