Twilio Frontend Engineer

Key Responsibilities

• Develop modern, responsive UI components and dashboards using

  React

  (or your frontend framework of choice).
• Integrate frontend applications with

  Twilio

  products including

  Twilio Flex

  ,

  Twilio Conversations

  ,

  Voice

  ,

  Messaging

  , and

  Studio

  .
• Customize

  Twilio Flex UI

  using plugins, components, themes, and Flex SDK.
• Build user flows for contact center operations agent UI, supervisor dashboards, call/chat routing visuals, etc.
• Create reusable frontend components and frameworks aligned with product design systems.
• Collaborate with backend teams to integrate APIs, webhooks, and real-time communication (WebSockets, REST, or GraphQL).
• Optimize performance, accessibility, and UX across all frontend touchpoints.
• Ensure communication UIs are robust, scalable, and maintainable.
• Troubleshoot production issues and provide support for Twilio-related UI behavior.
• Work with stakeholders (PMs, UX, QA, Architects) to deliver polished customer-facing experiences.

Required Skills & Qualifications

• 3+ years of frontend development experience

  (React preferred).
• Strong knowledge of

  JavaScript/TypeScript

  , HTML5, CSS3, and modern frontend tooling.
• Hands-on experience with

  Twilio Flex

  , Flex UI customization, or Twilio frontend SDK integrations.
• Understanding of

  REST APIs

  , authentication, and event-driven UI patterns.
• Experience with state management (Redux, Zustand, MobX, React Query, etc.).
• Familiarity with real-time communication concepts (WebRTC, WebSockets).
• Strong debugging and problem-solving skills.

Nice to Have

• Experience with

  Twilio Studio

  ,

  Twilio Functions

  , or backend components for communication flows.
• Knowledge of Google CCAI, Zendesk, or other contact-center platforms.
• Experience in cloud environments (GCP / AWS / Azure).
• Understanding of UI/UX best practices and accessibility standards.
• Exposure to CI/CD pipelines and automated testing (Jest, Cypress, Playwright).

Soft Skills

• Strong communication and team-collaboration abilities.
• Ability to work independently and take ownership of features.
• Comfortable working in Agile environments with distributed teams.
• Attention to detail and a product-driven mindset.

• Competitive salary
• Annual bonus, subject to company performance
• Access to Udemy online training and opportunities to learn and grow within the role