197 Ttt Jobs

Roles and Responsibilities Design and deliver training programs for international voice process teams, focusing on soft skills, accent reduction, customer service, sales, and product knowledge. Develop and maintain relationships with clients to understand their requirements and preferences for training delivery. Collaborate with subject matter experts to create engaging and effective learning materials. Monitor the effectiveness of trained employees through evaluation metrics such as quality scores, call audits, and feedback from customers. For further information kindly connect with- Simran Rana - 9137514621

Hiring Manager Training and Sr Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Required Candidate profile Work from office Kolkata only not for Delhi/NCR neither Bangalore and Hyderabad APPLY those who can relocate in Kolkata Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

Responsibilities: To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement. Should have sound outbound sales experience. Customer: To deliver a 2 weeks induction course to the new employees following company training Manuals To gauge the post training performance of agents trained for 0-30 days period To be responsible for Process Training Yield To evaluate and provide feedback to the training manager on amendments to the training material To analyze the training needs, design and deliver appropriate programs and evaluate their success Trainers to regularly practice process to stay updated and ensure they are calibrated internally with other trainers and externally with clients To provide feedback to consultants on the quality of their work in line with Company policies and procedures To seek feedback proactively, from all staff, from all departments Critical Competencies: Solves Problem Communicates Effectively Demonstrates Collaboration Maintains Composure Outbound Sales Should have at least 2 yrs experience as trainer in BPO-(Domestic BPO)Should Collaborate with managers to identify and assess company training needs Utilize data analytics to pinpoint areas requiring improvement and development. Design and implement an effective training curriculum that meets organizational needs. Develop training materials, including module summaries, Train and guide new employees to ensure a smooth onboarding process. Develop monitoring systems to ensure all employees are performing their job responsibilities as per training. Contact HR:- 9449900627yamanurappa.kuri@telepeformancedibs.com

Minimum - 2 Years+ Experience as a Communication Trainer (VNA Trainer) (INTERNATIONAL BPO - VOICE PROCESS ONLY) Graduate/MBA Budget - Upto 6.5 LPA 5 Days (Rotational Shifts & Offs) Cabs Please Call - 9999869475 Required Candidate profile Minimum 2 years of work experience as a Voice & Accent Trainer (INTERNATIONAL VOICE PROCESS) - MANDATE Excellent Communication Skills required

Trucksup is Hiring!! Position: Assistant Manager Training Location: Gurgaon Experience Required: 36 years in training (Logistics, Fleet, or SaaS platform experience preferred) www.trucksup.com About Trucksup Trucksup is a leading logistics tech company revolutionizing the movement of goods across India. We provide smart, efficient, and scalable transportation solutions with a focus on technology, reliability, and partner experience. Role Overview Were looking for an Assistant Manager – Training to drive impactful learning and development initiatives across our organization. This role involves designing and executing training programs tailored for our logistics operations, tech platforms, and partner engagement teams. Key Responsibilities Design and deliver training programs for new hires and existing staff, focusing on: Logistics & operations Technology platforms (internal tools, apps) Customer & partner service Create and maintain training materials, including manuals, e-learning modules, SOPs, and assessments. Coordinate with function heads to identify training needs and address performance gaps. Lead onboarding sessions and role-specific training for field and backend teams. Organize refresher training and workshops for continuous skill development. Maintain detailed training records and reports for compliance and audits. Deliver training through digital platforms (Zoom, Google Meet, LMS, etc.) for remote and hybrid teams. Required Skills - Strong communication & presentation skills (both Hindi and English) - Experience in virtual and in-person training delivery - Comfort in training field staff, fleet partners, and tech-savvy teams - Understanding of the logistics/fleet industry is a strong plus. Qualifications Graduate or Postgraduate in HR, Education, or a related field Interested? Contact: Vartika Bhardwaj +91 9821261122 vartikabhardwaj@trucksup.com

Statement of purpose To coach floor agents on language, soft skills and accent equipping them to handle customer interactions and facilitating ongoing development by providing constructive feedback, addressing specific challenges and adapting coaching strategies to meet the evolving needs of the program. Summary of essential job functions Effective Communication coaching on clear and concise communication skills ensuring the agents in BFSI can articulate information accurately and professionally especially in Service No call intents Improving CS skills including and not limited to; Empathy, active listening and problem solving to create a positive customer experience during every interaction Ensure communication practices align with regulatory requirements and internal policies, reducing the risk of compliance issues and maintaining a high standard of ethical communication Coach agent level candidates on language, soft skills and accent neutralization Plan, prepare and deliver high impact coaching / refresher sessions to improve business metric NPS/FCR/CSAT Help trainees develop listening, speaking, reading accurately and writing skills via individual and group sessions Conduct Training Need Analysis to understand performance gaps Organize and conduct refresher courses as per the Training Need Analysis Work closely with the Product Trainers to devise actions on NewHire readiness and Performance improvement programs Monitor and present trainee performance post refreshers/coaching activities & remediation plans Minimum requirements (Education Qualification & Work Experience) Bachelor’s degree Exposure to US Culture & Credit System (BFSI) Experience TEFL/TESL certification or equivalent (Desired) Instructional Design Experience/Certification (Desired) Competency Requirements: [Technical & Behavioral] Must be adept in MS Office Facilitation Skills Excellent diction, spoken and written language skills, with English Patience Critical-thinking and problem-solving Lateral thinking Confidence Time-management & multi-tasking skills Job Responsibilities Collaborate with key stakeholders to understand the training outcomes & align content, delivery, and assessments Implement apt instructional and learning strategies, activities, materials, and equipment to ensure students learn and comprehend quickly and are equipped with the skill sets required Handle language assessment to ensure the quality of agents being hired Design, write and utilize lesson plans conforming to approved curriculum Use a modern and dynamic coaching approach which allows agents to communicate easily using English language Assessing and recording agents progress by setting and marking coursework and examinations Researching and devising entertaining, engaging, interesting, creative, productive lessons for students Ensure documented plans are available for review and redesign Ensure lesson plans are modified depending on different student learning styles. Conduct refresher / reset skill training as required Design and develop instructional modules/activities using data from student learning style assessments Develop monitoring systems to ensure that all agents are performing job responsibilities according to training Maintain and publish training reports to relevant stakeholders with impact to Program Metric Performance Measures [Metrics for evaluating Job Holders] Floor Performance – with no communication call outs

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Roles and Responsibilities Design and deliver training programs for international processes, focusing on TNI (Training Needs Identification), TTT (Train the Trainer), TNA (Training Need Analysis), OJT (On-the-Job Training), Behavioral Training, Customer Service Training, Product Training, Soft Skills Training, Soft Skills, VNA (Virtual Neural Animation), Accent Training, Accent, Call Center Training, Voice & Accent. Develop curriculum materials and assessments to measure trainee performance. Conduct needs analysis to identify gaps in employee skills and knowledge. Collaborate with subject matter experts to create engaging learning experiences. Provide coaching and feedback to trainers to improve their delivery. Contact - 9594690866 neelam.shahu@teleperformancedibs.com

Purpose of the Role: Manage, Deliver & Coordinate training of New Hire & Existing academic staff PAN India. Roles & responsibilities : 1) Plan, develop & manage the onboarding, induction & training program for campus hired talent ensuring a seamless transition & learning for job readiness. 2) Curate learning & engagement content for in-house LMS, conduct soft skills training sessions for staff members as and when required. 3) Prepare & publish performance reports of training participants on timely basis. 4) Design Content & Develop training programs as per need analysis (TNA). 5) Discuss & understand training needs (TNI) by closing working with concerned authorities like Regional Heads/ Regional Director. 6) Conduct Focused Group Discussions by reaching out to internal & external customers, establish connect, understand their concerns & identify gaps to enhance the offered services. 7) Formulate & host Cultural Awareness Program to establish a healthy & value-driven work culture within the team. Skills Required: 1. Excellent organizational skills and ability to multitask. 2. Excellent time and work management skills, ability to prioritize, attention to detail and ability to meet established deadlines. 3. Excellent written and verbal communication & strong interpersonal skills. 4. Ability of stakeholder management. 5. Proficiency in MS office, power point and data management. 6. Familiarity with content creation tools like Camtasia, Canva, Powtoon will be an added advantage.

Role & responsibilities Deliver end-to-end training sessions on KYC, AML, Transaction Monitoring, and SAR filing to new hires and existing team members. Develop and maintain training materials, manuals, and content tailored to business needs and regulatory updates. Collaborate with operations, quality, and compliance teams to identify training needs and close knowledge/skill gaps. Facilitate refresher training, process updates, and ongoing learning programs to ensure operational excellence. Evaluate training effectiveness through feedback, assessments, and performance analysis. Ensure compliance with internal policies, external regulations, and industry best practices in all training content and delivery. Contribute to continuous improvement initiatives within the training function. Key Requirements: Minimum 6 years of overall experience with hands-on working knowledge in KYC, AML, Transaction Monitoring, and SAR Filing . Prior experience in a training role is highly preferred. However, candidates with strong domain expertise and excellent communication skills are also encouraged to apply. Exceptional verbal and written communication, presentation, and facilitation skills. Strong interpersonal skills and ability to work collaboratively across functions. Detail-oriented with an understanding of compliance and regulatory standards in financial crime risk management. Comfortable working in an afternoon shift . Preferred candidate profile : Bachelors degree or higher in Finance, Commerce, Business, or a related field. Certifications in AML/KYC/Compliance (e.g., CAMS, ICA) are an added advantage. TNA, TNI, TTT ( training need analysis, training need identification, train the trainer), PKT, writing SOP, handling transition,

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER If you have International Tech Support process exp then Call/Whtapp cv to Amit 8178259405 Neha 8287267407

The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for a dynamic Trainer who will conduct process training for New Hire Training Batches. Your roles and responsibilities include: Develop a schedule to assess training needs Conduct training through new materials Consult with other trainers, managers, and leadership Track and compile collected data Conceptualize training materials based on data and research Communicate training needs and online resources Create training strategies, initiatives, and materials, Test and review created materials Maintain a database of all training materials Review employee performance and learning Candidates with prior Training Experience in chat handling process would be preferred Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software Experience with technologies and best practices for instructional manuals and teaching platforms Good interpersonal skills and communication with all levels of management Able to multitask, prioritize, and manage time efficiently Leadership, team building, and management skills Deliver New Hire Training Batches Conduct Refresher Trainings/cross trainings per requirements Develop Content for various trainings Liaison with different functions to drive business objectives Calibrations within the team and with the quality team Maintain various training data and prepare reports Conduct PKT's for associates on the floor Conduct TNI/TNA to understand process requirements and roll out action plans Consult with TL's/peers & RM to identify and drive process improvement initiatives

Roles and Responsibilities Design and deliver training programs for process trainers, focusing on Marathi and Gujarati languages. Develop and maintain high-quality training materials, including presentations, manuals, and online resources. Collaborate with subject matter experts to create engaging and interactive learning experiences. Evaluate the effectiveness of training programs through feedback mechanisms. Conduct needs analysis to identify skill gaps and develop targeted training solutions. Desired Candidate Profile 2-7 years of experience in BPO industry or related field (process training). Strong knowledge of Marathi/Gujarati language (written & spoken). Experience in designing OJT/TTT/Classroom Training/Online Training/Product Training/Customer Service Training/Voice Process/BPO Process/BPO Domestic. Also you can share the resume on this mail id : lovisha.ahluwalia@teleperformancedibs.com

Role & responsibilities Process Trainer will be delivering classroom based new hire process training for associates aligned to Service Desk Accounts Process Trainer will analyze quality data to identify training needs Create customized content or training plan Track post training effectiveness, by observations and quality data Publish daily / weekly / monthly reports to stake holders Maintain historical data for the associates trained Responsible for the performance of New Hires during learning curve and extend needed coaching and support for improvement Update training materials if required or as suggested by clients Constantly get updated with the latest process updates Closely work and interact with the communication trainer for the process and ensure smooth, efficient and effective handover is taken Actively do the call monitoring by listening to the agents calls(Recorded & live) Focused towards task deadlines and aggressively drives completion within stipulated timelines Provide support to the training manager in establishing, measuring, and monitoring key training metrics Proactively assesses account specific opportunity areas and initiates improvement measures Capable of taking up a mentor role in being a guide to groom a Trainer Aspirant employee Ability to support and manage entry level trainers in coping up with their acclimatization into the new role and practices Ability manage a team. Oversee Knowledge Transition for New Business, gather Knowledge from Client and deliver to Tech M New Hires. Applicants Specifications & Qualification Should possess in depth Service Desk Experience. Excellent Communication skills written and verbal Excellent time management skill Ability to manage stake holders and responsive to business urgency Self-starter Must be able to start and manage multiple tasks at the same time Report interpretation and presentation skills Inclination for learning and passion for knowledge facilitation Understanding of project management concepts and knowledge of six sigma methodology Good understanding of ITIL concepts, Foundation V3 or ITIL4 certified preferred Service Desk Transition Experience would be preferred Desired Skills 1. Strong technical aptitude (Associates with international technical product / service certification preferred) Should have good understanding of technical concepts, Operating Systems, Client applications, networking equipment for home and office, backup applications, security applications, VPN, Active Directory, MDM, MFA etc. Delivers results with minimal or no supervision) 2. Excellent Presentation and Training Delivery skills

Responsibilities: * Design process training programs * Conduct OJT & TTT sessions * Evaluate trainee performance * Collaborate with stakeholders on curriculum development * Deliver soft skills workshops Should be immediate joiner

Hiring for Process Trainer Role - Bangalore Location Need 5+ Years of relevant experience into process training Salary upto - 11.86 LPA + Variables WFO / Both side cabs

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Trainer/Process Trainer BPO for technical support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER If you have Mutual Funds exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Min exp 5 years as process trainer for voice GURGAON/NOIDA Package 6.5 lpa Drop CV on supreetbakshi@imaginators.co

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

For AM - min. 5 yr exp--- 12L For DM - min. 8 yr exp - --15L LND mandatory BANGALORE LOCATION Drop cv on supreetbakshi@imaginators.co Required Candidate profile Work Experience in end to end soft skills delivery & program management (learning & development) portfolio – training delivery, design, data management and reporting. Team handling Exp. MS Office

Min 3yr exp as Soft Skills Trainer/ Trainer /Communication Trainer BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work from office-Bangalore or Kolkata only not for Delhi NCR..Apply those who can relocate -Bangalore or Kolkata Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees Skills & Competencies 2+ years of experience in retail or CDIT trainings Qualification/Experience Graduate / Post Graduate

Hello Job Seekers, Greetings from Shining Stars ITPL! We are currently hiring for the position of Soft Skills Trainer in Kolkata . The ideal candidate will be responsible for designing, developing, and delivering engaging training sessions focused on enhancing communication, interpersonal, and professional development skills of our employees. Job Location: Kolkata Budget: Up to 6.5 LPA Requirement - Graduate + Experinece of at least 4 years into BPO and 2 year in Soft Skills Trainer Note: A minimum of 1 year of on-paper experience as a Soft Skills Trainer in a BPO or corporate environment is mandatory. Role and Responsibilities: New Hire Training (NHT): Conduct onboarding sessions focused on communication skills, professional behavior, and workplace etiquette. Floor Support: Provide on-the-job coaching and guidance to ensure the application of soft skills in real-time scenarios. Training Needs Analysis (TNA): Work closely with team leads and quality teams to identify skill gaps and design targeted training interventions. Feedback & Development Sessions: Conduct one-on-one and group feedback sessions to support continuous improvement. Retention & Performance Support: Track training effectiveness and support employee engagement and retention through skill development. Refresher Training: Deliver periodic refresher sessions to reinforce soft skills and update staff on any behavioral competency changes. What Were Looking For: Bachelors degree in any relevant field. Minimum 1 year of proven experience as a Soft Skills Trainer in a BPO or corporate setting. Excellent verbal and written communication skills. Strong interpersonal skills and the ability to positively engage and motivate trainees. How to Apply: For further queries or to schedule your interview, please contact Pooja Mishra at 9580746603 . If unavailable, feel free to drop a text or share your resume on the same number . Kindly allow some time for us to respond.

2yr exp as a BPO SR Manager Training on the paper NHT, OJT, Refresher training TNA TNI TTT Immediate Joiner Work From Office Lucknow only not for Delhi/NCR and Kolkata APPLY those who can relocate in Lucknow Required Candidate profile Work From Office Lucknow only not for Delhi/NCR and Kolkata -APPLY those who can relocate in Lucknow Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives