Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities Analysis and documentation Identify and define business, functional and interface requirements Construct workflow charts and diagrams Process complex service requests from the analysis and definition of customer requirements through intake, approvals, service delivery, implementation and fulfillment Analyze and provide solutions or recommendations to resolve complex customer inquiries for functionality not working as implemented Validate resource requirements, develop cost estimate models and gain sign-off from stakeholder Manage simple requirement conflicts, and escalate complex requirement conflicts to senior level analysts Communicate to internal IT providers of hardware, software and network requirements. Partner with senior analyst if negotiation is needed Implement, modify, test, and administer business system applications under minimal supervision Improve current systems by studying practices and designing modifications Study and evaluate emerging technologies for potential company use. Customer management and support Prepare technical reports by collecting, analyzing, and summarizing information and trends Implement, tests, and deploy solutions to business problems Follow incident, change and release management processes May be required to provide on-call support outside of regular business hours Provide training for end-users and other analysts Project management Under supervision, manage small to medium projects by developing project plans and monitoring performance Actively participate on larger project teams utilizing project methodology tools Prioritize initiatives based on business needs and requirements Perform project readiness assessment and change management for new projects Other duties as assigned Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Bachelor's degree in information technology, computer science or related field 2+ years of experience in information technology, business analysis or related field preferred 2+ years of business analyst experience 2+ years of experience in a health care environment Preferred Qualification Professional in Business Analysis (PMI-PBA) or equivalent At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
