The ideal candidate will be responsible for leading and guiding a team of healthcare advisors and sales representatives to provide exceptional customer support. You will handle escalations and ensure high-quality customer service by assisting customers in selecting the right Ayurvedic products based on their health concerns. In addition, you will be involved in training new team members, identifying process improvements, and implementing enhancements in workflow and customer engagement. You will also be responsible for tracking team performance, analyzing insights, and reporting to management. The role requires a minimum of 2 years of experience in customer service, sales, or healthcare-related roles. Knowledge of Ayurveda and herbal healthcare products is a plus. Strong leadership and communication skills are essential to effectively manage the team. A problem-solving attitude and the ability to handle customer queries professionally are crucial. Basic computer skills including proficiency in CRM, spreadsheets, and customer management tools are also required. In return, we offer a competitive salary with incentives, the opportunity to work in a growing Ayurvedic healthcare brand, and avenues for professional growth and leadership development. This is a full-time position with a day shift schedule and performance bonus. The work location is in person.,
Role Overview: You will be responsible for leading and guiding a team of healthcare advisors and sales representatives. Your role will involve handling customer escalations, ensuring high-quality customer service, and assisting customers in selecting the right Ayurvedic products based on their health concerns. Additionally, you will be involved in training new team members, identifying process improvements, and tracking team performance for reporting to management. Key Responsibilities: - Lead and guide a team of healthcare advisors and sales representatives - Handle escalations and ensure high-quality customer service - Assist customers in selecting the right Ayurvedic products - Train new team members on product knowledge and customer handling - Identify and implement improvements in workflow and customer engagement - Track team performance and report insights to management Qualification Required: - Minimum 2 years of experience in customer service, sales, or healthcare-related roles - Knowledge of Ayurveda and herbal healthcare products is a plus - Strong leadership & communication skills - Problem-solving attitude and ability to handle customer queries professionally - Basic computer skills in CRM, spreadsheets, and customer management tools Please note that the job offers competitive salary with incentives, an opportunity to work in a growing Ayurvedic healthcare brand, professional growth, and leadership development. This is a full-time position with day shift schedule and performance bonus. The work location is in person.,