4 Trust Safety Jobs

Inviting applications for the role of Manager/ Senior Manager - Gaming Operations We are hiring a Gaming Expert (Manager/Senior Manager) to lead, scale, and drive best-in-class content moderation and trust & safety operations for a global gaming client. This role demands an immersive understanding of gaming platforms, user behavior, and in-game content trends. You will be the Subject Matter Expert (SME) driving operational excellence, policy influence, and innovation in a dynamic gaming ecosystem. Responsibilities Subject Matter Expertise & Policy Serve as the domain authority on online gaming environments including player behavior, in-game communication, community norms, and UGC (User Generated Content). Interpret and enforce content moderation policies , trust & safety standards, and platform-specific rules across diverse gaming titles. Provide insights and feedback to client teams on policy evolution, edge cases, and gray areas. Gaming Process Management Map moderation workflow types (chat, images, videos, audio, in-game behavior) and build expertise across support models (voice/non-voice, multilingual, technical support). Drive a proactive moderation strategy minimizing toxicity, hate speech, harassment , and other player behavior violations. Establish a robust performance management framework with measurable improvement metrics like variation reduction , quartile movement , and compliance scores. Conduct coaching, refresher sessions, and calibrations to ensure alignment to evolving client expectations. Client & Stakeholder Management Act as the primary SME liaison for client discussions, weekly governance, and issue resolution. Partners with internal teams (training, quality, WFM, automation) to design scalable solutions and productivity enhancements. Lead strategic discussions on volume trends, emerging player risks, and long-term safety initiatives. Innovation & Analytics Leverage data to identify trends in abuse patterns, escalation hotspots, and policy enforcement gaps . Recommend and pilot AI moderation tools , auto-flagging mechanisms, and process automation initiatives. Stay ahead of industry trends eSports, new platforms (VR/AR), and evolving gaming cultures. Qualifications we seek in you! Minimum Qualifications . Any graduate . Excellent experience in gaming moderation , trust & safety , community operations , or online content review , preferably within a BPO or digital services environment. . Strong understanding of gaming platforms , player behavior , UGC patterns , and evolving trends in online gaming and eSports. . Hands-on exposure to moderation tools , ticketing systems (e.g., Zendesk, Salesforce), and analytics-driven decision-making . . Excellent client-facing skills , with the ability to handle escalations, provide policy feedback, and influence improvements in player experience and safety standards. . Familiarity with global T&S frameworks , moderation compliance standards, and Gen AI-led moderation . . Experience in international BPO environments handling gaming processes Preferred Qualifications/ Skills . Six Sigma Green Belt Certified . Ability to drive change and transformation, project management and implementation of business operations . Avid gamer or content creator familiar with platforms like Twitch, Discord, Steam, Roblox, etc. . Strong communicator with analytical acumen, empathy, and bias for action.

Inviting applications for the role of Assistant Vice President, Content Moderation Leading operations and spearheading processes for excelling business targets for Social Media Content Review Business Unit. You will be encouraged to be passionate about setting yearly standards for the spend using analytics and technology. Responsibilities Work with key client partners for driving Trust & Safety Strategy, focus on increasing client footprint and reducing risks in the Content Moderation space Build a deep understanding of the client&rsquos global footprint, their specific goals, the nuances of their largest markets, and POCs and decision makers in each market Architecting the systems end to end from pre-sales/envisioning stage, implementation and transition to support through the complete solution development life-cycle. Development of proof of concepts to validate and demonstrate the solution to end customers. Highlight the business use case, solution approach and the efficiency through a series of work outs or client presentation Prioritize operational tasks within the team (in terms of technical accounting support to be provided) Provide insights on client&rsquos business and financial performance and drive business strategies within operating teams to add value to the client Accountable for driving operational standard methodologies and standardization across sites Accountable for reduction of cost and efficiency improvement initiative Track progress against goals and ultimately successfully deliver against them. Responsible for continuously ensuring that the team is on track to hitting goals and solving areas where we&rsquore at risk Establish formal routines for delivery account reviews with Client Account Leaders, BPO Service Delivery Leads, and Commercial Director Partner with sales to understand opportunities and ongoing conversations with the client to build cohesion across the company as well as identifying growth opportunities Responsible for delivering on objectives for global Content Operations and ensuring planning for optimizing service delivery while maintaining quality standards Communicates and coordinates with internal business units on policy, process, or system needs Constant eye on service levels and making recommendations to change strategy when required Coordinating with Vendor Management Organization on follow-up and joined-up approach with Partners Assess and devise actions to improve procedures & interactions based on staff & customer feedback Important: This job may require working a 24/7 schedule with alternating shifts and periodic exposure to content that may be egregious/sensitive, such as graphic violence, self-harm, child abuse, and hate speech. Qualifications we seek in you! Minimum qualifications Extensive experience in leading large & diverse Trust & Safety / Content Moderation teams of remotely located professionals for a Global client Experience with Operations & People Management in Business Process Outsourcing Confirmed knowledge with client relationship and critical issue management Experience in Operations Account Management including Financial management, QA and Risk Management Perseverance, understanding and resilience when leading sophisticated situations and complicated priorities Formal college education preferred or equivalent combination of education and directly related experience Excellent Analytical & Communication skills Self-motivated and execution oriented Ability to work on Multi Tasks and should be flexible Project management experience. Preferred Qualifications Experience with end to end BPO Operations and industry&rsquos standard methodologies Experience in financial management handling fiscal responsibilities of projects, budgeting, prioritization costing etc. Experience in Process Improvement Methodologies [Lean, Six Sigma and/or Processes Re-engineering, others] - Application & Execution. Demonstrated ability to perform multiple tasks while meeting deadlines Excellent communication and client leadership skills, presentation abilities and partner management Strong organizational and analytical skills . . . . . .

Good written & verbal English communication Strong emotional maturity to review all types of content (Explicit, Sensitive, Adult, etc.) Ability to work independently with minimal supervision Familiarity with websites and social media tools Must follow company policies & procedures Graduation is mandatory Minimum 1 year of BPO/KPO experience required Must have all educational & experience documents Shift & Benefits: Rotational shifts & rotational week offs 5 days working (2 weekly offs) 2-way cab provided CTC: 2.4 LPA to 3.4 LPA (based on experience) Work Location: Mindspace, Hitec City, Hyderabad Walk in or Reach out Now! Contact: 8297091110 (Padmini) Or send your CV to: padmini.g@liveconnections.in

Process: International non voice process (Content Review) Qualification : Any Graduation or PG Experience: Min 1 year into any BPO experience CTC : 3.4LPA max Based on previous CTC Shifts : Rotational shifts 5 days working 2 week off Should have all necessary documents 2 way cab facility Immediate joining Work From Office Work location : Mind Space Rounds of interview : 1. HR 2. English Assessment (Choose the Options ) 3. Writex assessment ( Only Email Writing on the Topic given) 4. Ops Drop your CV at 8328476215 or vaishnavijakkula@strydeconsulting.com