Trust & Safety Analyst

 About The Role  

Skill required: User-Generated Content Moderation - Content Moderation

Designation: Trust & Safety Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years
What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while makinga larger impact on society.You will be responsible for analysing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.As a Subject Matter Expert in Content Moderation,You will be responsible for overseeing and executing content moderation processes across various platformsHave a keen eye for detail, excellent judgment, and a deep understanding of online content trends and potential risksYou will be instrumental in fostering a positive and inclusive online community by promptly and effectively moderating user-generated content.Review content- user profiles/ videos/ texts/ images, Investigate and apply client policies, escalate and/or resolve the issue that is reported by users or flagged by the systemHave in depth process knowledge and assist team membersNote- The reported content could be sensitive or of graphic nature
What are we looking for? Adaptable and flexibleAbility to work well in a teamCommitment to qualityAbility to establish strong client relationshipReview ContentReview, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelines Stay up to date with any changes on policies/processInvestigate, resolve, and relay complex content issues to the broader Trust and Safety team People Development:Participate in continuous training programs and workgroup discussions for optimal development in the role for self and teamEngage in conversation around socially sensitive topics with the purpose of keeping our communities safeEngage in the well being activities for self and team Process Improvement:Continuously assess and optimize workflows to increase efficiency and accuracyIdentify improvement opportunities in workflow and suggest solutions to improve quality and overall efficiency of the processReporting and Analysis:Prepare regular reports, including key metrics and trends.Analyze data to identify patterns and potential areas of improvementBe a team player and value cohesivenessAbility to interact with clients and internal stakeholdersTo step up in absence of a Trainer/ QCer

Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shiftsSensitivity to cultural differences and diverse perspectivesComfort synthesizing and analyzing information from multiple streamsStrong attention to detailStrong critical thinking and decision-making skillsExcellent comprehension, communication, and (English) skills
 Qualification Any Graduation