Responsible to understand the customer expectations & need, then define the business requirements 24x7 rotational on-call support, including escalation to Emergency Response Team (ERT), driving RCA, RCCA Will be a part of the Project/Migration delivery team Owner of the ITSM Process ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Champion Service and Support in projects and developing a strong understanding of projects impacting service area and ensuring service impact is minimised and agreed Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems Drive internal and third-party service review meetings covering performance, service improvements, quality and processes Develop and maintain strong stakeholder and solution provider relationships built on trust, delivery performance, proactive communications, and thought leadership Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment Manage day-to-day operations of the Cloud Managed Services team of L1, L2, L3 engineers Translate broader business initiatives into clear team objectives and concrete individual goals, aligning appropriately with other groups for efficient, coordinated action Required Skills - What should you possess to be an ideal fit for this position? Highly experienced in the implementation, configuration, maintenance, troubleshooting, migration, Upgradation of Oracle Applications R12. 10+ year of experience migration and upgrade projects in Oracle EBS R12 with modules like VCP, ASCP, Demantra, OTM, API s and Enterprise applications like Oracle SOA, Hyperion, OBIEE and other Non-Oracle applications. 5+ years of experience installation of Oracle Application R12.1 & R12.2 on Enterprise Linux/SunOS production environments. Experienced in installation and managing middleware components like Oracle WebLogic server, OID etc. 4+ years of experience on Platform migration (SunOS, HPUX, AIX, LINUX and Microsoft) and upgrade projects. 10+ years of experience on Oracle Database and Application Cloning, Patching, Installation and configuration, RMAN Backup & Recover with extensive large sizes of database. Experience in working with Oracle Applications & Databases running on Oracle Cloud platform. Experience in migrating on premise databases and applications to Oracle Cloud. Strong experience working as an Oracle Applications DBA in 12.x versions. Solid understanding of the product architecture and ability to analyse and solve issues across multiple layers of the stack. Must have the ability to upgrade and migrate databases from one platform to another using various tools like Oracle Data Pump, RMAN and TTS/XTTX and execute migrations using such tools. Perform database instance and schema creation, migration, merge, reorganization, archive, restoration. Exhibits thorough familiarity with available methods, procedures, tools, equipment and standards associated with own area of specialization and makes correct choices from alternatives Perform coordination with a geographically disbursed team of Operations and able to work non-standard shift to support other time-zones. Exhibits thorough familiarity with available methods, procedures, tools, equipment and standards associated with own area of specialization and makes correct choices from alternatives. Perform database tool and technology evaluation, Provide advice and guidance on technical matters. Develop Scripts using Shell/Perl/Python for Operations automation /System Admin activities. Self-starter capability, ability to acquire new skills autonomously Knowledge on SVN, Git, Basic software networking skills. Send Your Profile To: Hr@Trishulitservices.com Experience: 10+ years Skills: Oracle EBS Admin , EBS / Database Migration Hands-on Experience , EBS with Exadata experience
Business Analyst in Accounts Payable and Purchase Order processing Requirements: Bachelor s degree in business administration, Information Systems, or related field. Minimum 4-8 years of experience as a Business Analyst in Accounts Payable and Purchase Order processing . Proven track record of successfully gathering and documenting business requirements and translating them into actionable deliverables. Strong communication skills, with the ability to effectively interact with clients and stakeholders at all levels of the organization. Proficiency in Microsoft Office tools including Excel, PowerPoint, and Word document to prepare comprehensive documentation, reports, and presentations for stakeholders and senior management. Experience in user experience (UX) and user interface (UI) design principles, with a focus on enhancing usability and accessibility. Proficiency in business process modeling techniques and tools. Excellent analytical and problem-solving skills, with a keen attention to detail. Ability to thrive in a fast-paced, collaborative environment and manage multiple priorities simultaneously. Certification in Business Analysis (e.g., CBAP) is a plus. Experience with Agile development methodologies is preferred.
A DevOps Engineer is responsible for designing, developing, deploying, and maintaining software applications and systems using various tools and technologies. A DevOps Engineer works closely with developers, testers, and other stakeholders to ensure the quality, reliability, and security of software products and services. A DevOps Engineer also automates and optimizes the software development and delivery processes using best practices and methodologies. Requirements and Qualifications Bachelors degree in Computer Science, Engineering, or a related field. Minimum of 7 years of experience in a DevOps or related role. Strong background in software development and system administration. Proficiency in scripting languages such as Python, Ruby, or Bash. Experience with Terraform will be a big plus. Experience with containerization technologies such as Docker and Kubernetes. Knowledge of creating Azure cloud resources including Kubernetes, Azure Logic Apps, Azure Functions. Experience with CI/CD tools such as Jenkins, GitLab CI/CD, or CircleCI. Solid understanding of networking concepts and protocols. Strong problem-solving and troubleshooting skills. Excellent communication and collaboration skills. Ability to work independently and in a team-oriented, fast-paced environment. Preferred Qualifications: Masters degree in Computer Science, Engineering, or a related field. Relevant certifications such as AWS Certified DevOps Engineer, Certified Kubernetes Administrator (CKA), or Certified Jenkins Engineer. Send Your Profile To: Hr@Trishulitservices.com Experience: 3-5 yesrs years Skills: Python, Ruby, or Bash, Jenkins, GitLab CI/CD, or CircleCI