Location: Noida Work Mode: Hybrid At Trintech, we help organizations worldwide by empowering Finance and Accounting teams with technology to simplify and streamline their reconciliation and close processes. Trintech gives people time back for what matters most. Our cloud-based platform and solutions enable thousands of clients worldwide to lead productivity transformation across their finance organizations – driving efficiencies, ensuring accuracy to mitigate risk, and empowering strategic decision-making. It is an exciting growth time for Trintech India GCC (Global Capability Centres) who support our global engineering - enabling design and development with a focus on strengthening the innovation of Trintech’s future technologies. THE ROLE We're seeking a Senior Manager, Software Test Engineering , to lead our QA strategy and execution across our technology solutions. This role is pivotal in driving quality, reliability, and innovation while fostering a high-performance, collaborative QA culture. You will lead test automation, process improvement, and the development of scalable testing frameworks. The ideal candidate will have a strong vision for quality engineering and leadership skills to lead the QA team and influence outcomes across cross-functional teams. WHAT YOU WILL DO Strategy & Leadership Define and drive QA strategy aligned with business and product goals. Lead the development of scalable, risk-based testing methodologies. Serve as a QA thought leader—driving innovation, tools adoption, and best practices. Cultivate a culture of ownership, excellence, and continuous improvement. Represent QA in cross-functional forums, influencing technical and strategic decisions. Test Execution & Automation Lead end-to-end QA across functional, automation, integration, and performance testing. Build reusable automation frameworks that improve test speed, coverage, and reliability. Incorporate AI/ML to optimize test coverage, reduce defect rates, and streamline test design. Identify automation opportunities and reduce manual test overhead Data, Tools & Environment Optimization Design test data and environment strategies to support complex test scenarios. Implement metrics dashboards for quality KPIs, using insights to drive action. Monitor team performance through structured productivity metrics and feedback loops. Governance & Process Excellence Ensure QA practices adhere to internal standards and external compliance requirements. Optimize resource allocation and utilization across multiple concurrent initiatives. Partner with Product, Engineering, and Delivery to ensure high-quality, timely releases Talent Development & Team Building Manage, coach, and grow a high-performing QA team. Develop training programs to upskill engineers in tools, techniques, and leadership. Promote a feedback-rich culture with clear expectations and growth paths. WHO YOU ARE Bachelor’s degree in computer science, Engineering, or related field. 15+ years of QA experience with at least 5 years in leadership roles. Proven track record managing distributed QA teams of 10+ engineers. Deep expertise in test automation frameworks and CI/CD tools. Hands-on experience in performance, security, A/B, and risk-based testing. Strong communication and stakeholder management skills. Demonstrated success in strategic QA planning and execution. Strong people management skills, with experience in mentoring, guiding, and supporting Senior QA professionals. Demonstrated ability to drive process optimization, resource allocation, and productivity improvements. Ability to influence decisions and foster alignment across technical and business teams. Ability to build and sustain strong relationships across engineering, development, and business teams to ensure quality-driven delivery. Cultural Fit: Strategic thinker with a bias for action and execution. Inspiring leader with high emotional intelligence and team-building skills. Confident communicator who simplifies complexity for varied audiences. Strong analytical, organizational, and problem-solving abilities. Champions continuous learning, improvement, and integrity. Headquartered in Plano, Texas, Trintech has offices located across the United States, India, United Kingdom, France, Germany, Ireland, Netherlands, Norway, Sweden, Denmark, Australia, and Singapore, as well as strategic partners in South Africa, Latin America, and the Asia Pacific At our core, Trintechers stand committed to fostering a culture rooted in our core values – Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability.

JOB TITLE: Application Support I DEPARTMENT: Global Product Support REPORTS TO: Supervisor/Manager Global Product Support NUMBER OF DIRECT REPORTS: None 1-3 4-6 7 or more POSITION Summary The Application Support I is an entry-level role which works directly with Accounting and IT professionals across several countries whose firms utilize Trintech solutions. This customer-facing role provides first-tier application support to customers via phone, web or email communications and confirms appropriate solutions effectively meet and exceed customer expectations. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to the following: Works with customers to identify, troubleshoot, and solve issues being reported. Works cross functionally with other team resources to efficiently resolve reported issues from customers, as well as appropriately escalating complex issues to SME's, SaaS team, and technical experts. Provide excellent support for at least one Trintech application. Monitor and maintain Key Performance Indicators (KPI) to ensure alignment with business objectives. Work a rotating Saturday and regional Holiday shift as needed. MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES) BA/BS in Computer Science, Business Information Systems, Accounting, Finance, or equivalent software support experience required. 0-2 year of customer service experience in a SaaS Software environment desired. Strong verbal and written communication skills required. Exceptional deductive reasoning and analytical skills Basic/intermediate SQL knowledge and GenAI Prompt Engineering required. Experience using Salesforce or other CRM ticketing systems. Knowledge of Microsoft Office products. Proven ability to maintain KPIs at or above group average on a quarterly basis required. Learning & Development Proficiency Active Listening: Listen to understand issues. Collaboration: Work well with others to achieve results. Communication: Share and receive information promptly and professionally. Customer Focus: Address customer needs timely and respectfully. Development: Enhance knowledge, skills, and abilities. Functional Acumen: Demonstrate job-related competencies. Time Management: Plan and manage tasks effectively. Problem Solving: Overcome obstacles to find solutions. WORK ENVIRONMENT At Trintech, we offer a flexible work environment that includes both remote and corporate settings. Our inclusive and collaborative culture, supported by advanced technology, ensures seamless communication and productivity. This position will be a hybrid position working both from the corporate office and from your home office. NOTE This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

JOB TITLE: Application Support I DEPARTMENT: Global Product Support REPORTS TO: Supervisor/Manager Global Product Support NUMBER OF DIRECT REPORTS: None 1-3 4-6 7 or more POSITION Summary The Application Support I is an entry-level role which works directly with Accounting and IT professionals across several countries whose firms utilize Trintech solutions. This customer-facing role provides first-tier application support to customers via phone, web or email communications and confirms appropriate solutions effectively meet and exceed customer expectations. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to the following: Works with customers to identify, troubleshoot, and solve issues being reported. Works cross functionally with other team resources to efficiently resolve reported issues from customers, as well as appropriately escalating complex issues to SME's, SaaS team, and technical experts. Provide excellent support for at least one Trintech application. Monitor and maintain Key Performance Indicators (KPI) to ensure alignment with business objectives. Work a rotating Saturday and regional Holiday shift as needed. MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES) BA/BS in Computer Science, Business Information Systems, Accounting, Finance, or equivalent software support experience required. 0-2 year of customer service experience in a SaaS Software environment desired. Strong verbal and written communication skills required. Exceptional deductive reasoning and analytical skills Basic/intermediate SQL knowledge and GenAI Prompt Engineering required. Experience using Salesforce or other CRM ticketing systems. Knowledge of Microsoft Office products. Proven ability to maintain KPIs at or above group average on a quarterly basis required. Learning & Development Proficiency Active Listening: Listen to understand issues. Collaboration: Work well with others to achieve results. Communication: Share and receive information promptly and professionally. Customer Focus: Address customer needs timely and respectfully. Development: Enhance knowledge, skills, and abilities. Functional Acumen: Demonstrate job-related competencies. Time Management: Plan and manage tasks effectively. Problem Solving: Overcome obstacles to find solutions. WORK ENVIRONMENT At Trintech, we offer a flexible work environment that includes both remote and corporate settings. Our inclusive and collaborative culture, supported by advanced technology, ensures seamless communication and productivity. This position will be a hybrid position working both from the corporate office and from your home office. NOTE This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

The Application Support I is an entry-level role within the Global Product Support department at Trintech. In this position, you will collaborate with Accounting and IT professionals from various countries who use Trintech solutions. Your primary responsibility will be to deliver first-tier application support to customers through phone, web, or email interactions, ensuring that their issues are effectively resolved and their expectations are exceeded. Key responsibilities of this role include: - Identifying, troubleshooting, and resolving issues reported by customers. - Collaborating with team members to efficiently address customer concerns and escalating complex issues to subject matter experts when necessary. - Providing exceptional support for at least one Trintech application. - Monitoring and maintaining Key Performance Indicators (KPI) to align with business objectives. - Being available to work a rotating Saturday and regional Holiday shift as required. To qualify for this role, you should have: - A BA/BS in Computer Science, Business Information Systems, Accounting, Finance, or equivalent software support experience. - 0-2 years of customer service experience in a SaaS Software environment is desired. - Strong verbal and written communication skills. - Exceptional deductive reasoning and analytical skills. - Basic/intermediate SQL knowledge and GenAI Prompt Engineering. - Experience with Salesforce or other CRM ticketing systems. - Proficiency in Microsoft Office products. - Proven ability to maintain KPIs at or above group average on a quarterly basis. In addition to technical qualifications, key proficiencies for success in this role include: - Active Listening - Collaboration - Effective Communication - Customer Focus - Continuous Development - Functional Acumen - Time Management - Problem Solving This position offers a flexible work environment at Trintech, allowing for a hybrid work setup that includes both remote and corporate settings. Our inclusive culture, supported by advanced technology, promotes seamless communication and productivity for all team members. Please note that this job description outlines the primary duties and responsibilities of the Application Support I role, but employees may be required to perform additional tasks as instructed by authorized personnel. All duties are essential functions and subject to modification to accommodate individuals with disabilities. The requirements listed serve as minimum qualifications, and this document does not establish an employment contract, except for an at-will relationship.,