Travel Executive (Air Ticketing & Support)

Job Title: Travel Executive (Air Ticketing & Customer Support)

Company: 3 Step Innovation
Location: Kaithal, Haryana
Job Type: Full-time
Experience: 0–2 years (Freshers with relevant skills are welcome)
Education: Graduate (Minimum qualification)

Job Description:

We are hiring a proactive and confident Travel Executive for our office in Kaithal, Haryana. The role involves handling air ticketing queries via phone and email, providing accurate travel information, and supporting customers throughout the booking process. Strong communication in English is essential for this role.

Key Responsibilities:

• Handle customer queries related to air ticket bookings through phone and email.
• Provide travel options, fare quotes, and assist in booking processes.
• Communicate fluently and confidently in English—both spoken and written.
• Learn and operate the GDS system (Travelport – Galileo) for flight bookings.
• Support customers with changes, cancellations, and general post-booking queries.
• Keep records of client interactions and ensure timely follow-ups.
• Stay informed about travel routes, airline policies, and basic travel industry trends.

Requirements:

• Graduate in any discipline (mandatory).
• Excellent English communication skills—verbal and written.
• Confident, presentable, and customer-focused personality.
• Basic understanding of the travel and tourism industry.
• Good computer skills with the ability to work on laptops, MS Office, and internet browsers.
• Strong decision-making skills and the ability to handle responsibilities independently.
• Willingness to undergo training on the Travelport (Galileo) GDS system.

What We Offer:

• Hands-on training on GDS – Galileo (command-based booking system).
• Opportunity to grow within a professional travel company.
• Supportive work environment with learning and development.

Job Types: Full-time, Permanent, Fresher

Pay: From ₹15,000.00 per month

Language:

• English (Preferred)

Location:

• Kaithal, Haryana (Preferred)

Work Location: In person

Expected Start Date: 01/09/2025