5 Travel Counsellor Jobs

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Functional Description - The candidate is required to work on GDS, action PNRs, issue refunds, air tickets, drive hotel & car invoices etc. Should have sound knowledge of GDS sabre, should be able read/articulate fare rules and ticket the booking Should be able to read and interpret fare rules in GDS, fare sheets and apply the same while issuing tickets. Candidate will be required to action PNRs and ensure SLA adherence Should have excellent understanding of travel business to ensure smooth day to day operations Candidate should be result oriented and should be able to resolve queries from market Should be a self-starter & quick learner with ability to multi-task The incumbent shall ensure compliance with SLA and other internal guideline, policies related to the business area he/she will be part of Should be able to maintain excellent quality along with high productivity Qualification Graduate With 2-3 Years of experience in travel industry. Degree/Diploma in Travel - Air Fares & Ticketing Responsibilities - The incumbent shall ensure compliance with SLA and other internal guidelines, policies related to the business area he/she will be part of. Should be able to maintain excellent quality along with high productivity. The candidate would always be required understand and consistently exceed customer s expectations whilst ensuring effective teamwork Should have an eye for detail with high focus on quality and controls Flexible to work 365 days, 24/7 environment knowledge of ms-office, specially excel, multi-tasking and effective time management skills. knowledge of Amex travel systems: sabre/central command will be an added advantage We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Tailored Travel Planning : Design customized travel itineraries based on individual client profiles, preferences, and luxury standards. Destination Expertise : Maintain in-depth knowledge of a wide range of exclusive destinations and upscale travel experiences worldwide. Client Relationship Management : Establish and nurture long-term relationships with high net worth clients, ensuring high satisfaction and repeat business. Travel Research and Recommendations : Conduct detailed research to stay updated on luxury travel trends, destination insights, and exclusive offerings. Responsive Communication : Offer prompt and thorough communication with clients, including scheduled calls to discuss travel plans and updates. Problem Solving and Adaptability : Address and resolve any travel-related issues that arise, ensuring a seamless experience for the client. Sales and Negotiation : Utilize exceptional sales skills to promote high-end travel packages and secure bookings while meeting the clients needs and expectations. Marketing Insight : Collaborate with marketing teams to create enticing promotional materials specific to luxury travel experiences. Feedback and Improvement : Gather client feedback to refine and enhance the travel offerings and service delivery continuously. Professional Development : Stay informed about the global travel industrys trends and dynamics, particularly in the luxury segment, through ongoing education and professional growth. Preferred candidate profile:- Experience : Minimum of 5-10 years in client-facing roles, preferably in the luxury travel sector. Educational Qualification : Bachelors degree in travel, tourism, business, or a related field. Luxury Travel Knowledge : Extensive knowledge of luxury travel markets and the unique requirements of high net worth individuals. Communication Skills : Excellent verbal and written communication skills to interact effectively with affluent clients and stakeholders. Interpersonal Skills : Strong interpersonal skills to build and maintain relationships with clients, vendors, and team members. Analytical Abilities : Proficient in assessing client needs, market trends, and designing appropriate travel solutions. Technological Proficiency : Good command over Microsoft Office applications, especially PowerPoint and Excel, and familiar with CRM software. Sales Expertise : Demonstrated ability in sales, negotiation, and closing high-value deals in the luxury travel market. Cultural Sensitivity : Ability to understand and cater to the diverse cultural preferences and expectations of international high net worth travelers. Personal Traits : Creative, curious, customer-focused, and continuously striving for improvement.

Roles and Rsponsibilities:- Tailored Travel Planning : Design customized travel itineraries based on individual client profiles, preferences, and luxury standards. Destination Expertise : Maintain in-depth knowledge of a wide range of exclusive destinations and upscale travel experiences worldwide. Client Relationship Management : Establish and nurture long-term relationships with high net worth clients, ensuring high satisfaction and repeat business. Travel Research and Recommendations : Conduct detailed research to stay updated on luxury travel trends, destination insights, and exclusive offerings. Responsive Communication : Offer prompt and thorough communication with clients, including scheduled calls to discuss travel plans and updates. Problem Solving and Adaptability : Address and resolve any travel-related issues that arise, ensuring a seamless experience for the client. Sales and Negotiation : Utilize exceptional sales skills to promote high-end travel packages and secure bookings while meeting the clients needs and expectations. Marketing Insight : Collaborate with marketing teams to create enticing promotional materials specific to luxury travel experiences. Feedback and Improvement : Gather client feedback to refine and enhance the travel offerings and service delivery continuously. Professional Development : Stay informed about the global travel industrys trends and dynamics, particularly in the luxury segment, through ongoing education and professional growth. Preferred candidate profile:- Experience : Minimum of 5-10 years in client-facing roles, preferably in the luxury travel sector. Educational Qualification : Bachelors degree in travel, tourism, business, or a related field. Luxury Travel Knowledge : Extensive knowledge of luxury travel markets and the unique requirements of high net worth individuals. Communication Skills : Excellent verbal and written communication skills to interact effectively with affluent clients and stakeholders. Interpersonal Skills : Strong interpersonal skills to build and maintain relationships with clients, vendors, and team members. Analytical Abilities : Proficient in assessing client needs, market trends, and designing appropriate travel solutions. Technological Proficiency : Good command over Microsoft Office applications, especially PowerPoint and Excel, and familiar with CRM software. Sales Expertise : Demonstrated ability in sales, negotiation, and closing high-value deals in the luxury travel market. Cultural Sensitivity : Ability to understand and cater to the diverse cultural preferences and expectations of international high net worth travelers. Personal Traits : Creative, curious, customer-focused, and continuously striving for improvement.

The candidate is required to work on GDS, action PNRs, issue refunds, air tickets, drive hotel & car invoices etc. Should have sound knowledge of GDS sabre, should be able read/articulate fare rules and ticket the booking Should be able to read and interpret fare rules in GDS, fare sheets and apply the same while issuing tickets. Candidate will be required to action PNRs and ensure SLA adherence Should have excellent understanding of travel business to ensure smooth day to day operations Candidate should be result oriented and should be able to resolve queries from market Should be a self-starter & quick learner with ability to multi-task The incumbent shall ensure compliance with SLA and other internal guideline, policies related to the business area he/she will be part of Should be able to maintain excellent quality along with high productivity Qualification Graduate With 2-3 Years of experience in travel industry. Degree/Diploma in Travel - Air Fares & Ticketing Responsibilities - The incumbent shall ensure compliance with SLA and other internal guidelines, policies related to the business area he/she will be part of. Should be able to maintain excellent quality along with high productivity. The candidate would always be required understand and consistently exceed customer s expectations whilst ensuring effective teamwork Should have an eye for detail with high focus on quality and controls Flexible to work 365 days, 24/7 environment knowledge of ms-office, specially excel, multi-tasking and effective time management skills. knowledge of Amex travel systems: sabre/central command will be an added advantage

Advise and arrange travel for corporate business customers (both individuals and groups) Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Amadeus, and/or Galileo. Training may be provided Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company s travel policy Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We re Looking For Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel Passion for excellence in client service, including proactive anticipation of needs Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo) Professional communication (written and verbal) Attention to detail Act with integrity, and look after personal traveler information Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) Resolving customer issues quickly and independently Teamwork and openness to feedback