Posted:1 week ago|
Platform:
On-site
Full Time
The L2 associate acts as the primary interface between Amazon, stakeholders and vendors. L2 associates are expected to address the vendor's requests and and provide process improvement suggestions.
Key job responsibilitiesEffectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements
- Bachelor's degree, or experience translating customer needs into business requirements
- .Logistics background and Experience in similar role . Proficient in Excel
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