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Amazon Development Centre (India) Private Limited logo
Transportation Representative, Executive Customer Relations Amazon Development Centre (India) Private Limited

2.0 - 5.0 years

2 - 5 Lacs

Remote, , India

On-site

Description Executive Customer Relations (ECR) team manages IN trans related escalations for rescue, root causing and medium/long term systemic changes. The team manages multiple programs such as INOPS VPI, ECR email escalations and customer rescue programs. The team liaises with stakeholders across the IN Network to develop proactive rescue mechanisms, solutions and systemic fixes around the opportunities identified through root cause analysis to improve customer experience. Key job responsibilities Respond to inquiries from leaders, in addition to resolving contacts (received through escalation channels). Communicate effectively and professionally with CS and non-CS departments. Work on a ...

Posted 2 months ago

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