Transfer Representative

Key Responsibilities and Duties

• Transfers:
• Meet and greet clients at the airport, train station, or port upon their arrival.
• Confirm client information and direct them to their designated transportation (e.g., coach, minibus, or private car).
• Escort clients to their hotel or accommodation.
• Provide a welcome briefing during the transfer, offering essential information about the local area, currency, safety tips, and the holiday itinerary.
• Organize and manage departure transfers, ensuring clients are collected on time and arrive at the airport for their return flight.
• Customer Service:
• Serve as the main point of contact for clients throughout their holiday.
• Hold welcome meetings at hotels to provide more detailed information about the resort, local attractions, and available excursions.
• Answer client questions and address any concerns or issues they may have, such as problems with their room, luggage, or bookings.
• Handle and resolve complaints professionally and efficiently.
• Be available for clients in case of emergencies, such as illness, injury, or lost documents.
• Administrative and Logistical Tasks:
• Maintain accurate records of client arrivals, departures, and special requests.
• Liaise with local partners, including hotel managers, transportation companies, and excursion providers, to ensure smooth operations.
• Conduct regular health and safety checks at hotels and on transportation.
• Provide feedback to the head office on client satisfaction and resort conditions.
• May be responsible for managing and maintaining company vehicles, bikes, or other equipment.

Fluency in english is must
Immediate joiner will be preferred.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹13,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)

Location:

• Park Street, Kolkata, West Bengal (Required)

Shift availability:

• Day Shift (Required)
• Overnight Shift (Required)
• Night Shift (Required)

Work Location: In person

Application Deadline: 30/08/2025
Expected Start Date: 01/09/2025