Transaction Services Specialist

Position Title:

Shift Timing:

Interview Process:

Domain:

Joining Timeline:

Candidate Requirements

Experience:

• Minimum 13 years of relevant experience in finance operations, preferably in KPO/BPO environments.

Educational/Professional Background:

• Finance or accounting background preferred.
• Exposure to banking operations, accounts payable/receivable, or revenue processes is a plus.

Skills & Responsibilities:

• Handle 1012 support calls daily (not a call center role).
• Provide L1/L2 support via internal calls and email.
• Strong proficiency in

  Excel

  and

  PowerPoint

  for data analysis and presentations.
• Excellent

  verbal and written communication skills

  to support global clients (

  Australia, Europe, UK, US).

• Conduct research based on client requirements and prepare relevant data.
• Willingness to learn, multitask, and adapt in a dynamic environment.
• Operational excellence and a proactive approach to learning new tools and processes.
• Prior experience with ticketing tools is a plus (not mandatory).
• Training will be provided for the right candidate with strong communication skills and a finance support mindset.