Transaction Quality Assurance Analyst

Key Responsibilities

Conducts risk assessments and follows NLG Underwriting philosophies by analyzing data, using tools (e.g. medical records, prescription databases, borrowing history, credit rating etc.), and third party information (e.g. medical records, prescription databases, borrowing history, credit rating etc.) to protect NLG bottom line and maintain profitability by avoiding fines and putting good risk on the books.

Proactively seeks information (e.g. processes, philosophies, etc.), takes advantage of both formal and informal educational opportunities (e.g. medical and mentoring discussions, etc.) to build the foundations of a solid Underwriting career and continuously expand knowledge, skills, and abilities.

Coordinates and communicates (verbal and written) with internal and external constituents to gather information, gain insights, and explain Underwriter decisioning and works to build relationships in a way that demonstrates seamless service excellence.

Participates in interdepartmental presentations, helps with new hire training in various subjects. At the higher levels of Underwriting, will guide and educate others to improve Underwriting quality, capabilities, efficiencies, and output.

Identifies, communicates, and resolves escalations to deliver on seamless service and protect the bottom line.