We are seeking a dynamic professional to join our team as a Tele Pre-Sales Executive for our sales pipeline. As a results-driven individual, you will possess excellent verbal communication skills, strong interpersonal abilities, and a high level of telephone etiquette. Your role will involve actively engaging with customers over calls using a proactive and persuasive approach, coupled with effective listening skills. Experience in working towards targets and deadlines, as well as proficiency in CRM tools, will be beneficial. Previous background in tele-sales, telemarketing, or pre-sales roles is preferred for this position. If you are confident in your communication abilities and are dedicated to providing exceptional service to high-end customers, we encourage you to apply for this opportunity. Location: HRBR, Bangalore,
We are seeking a dynamic professional to manage outbound calls to high-end customers, ensuring top-notch customer service and efficient resolution of inquiries. Your responsibilities will include maintaining precise documentation, achieving productivity and quality targets, and delivering a consistently professional and customer-oriented experience. We are looking for an individual with outstanding verbal English skills, capable of clearly explaining complex information and handling customer interactions with empathy, patience, and a polite attitude. If you are confident in your communication abilities and can offer exceptional service to high-end customers, we encourage you to apply now! Location: Bellandur (Vaishnavi Tech Square),
As a Trainer at our BPO team in Yeshwanthpur, you will play a crucial role in enhancing individual and team performance through the design, implementation, and delivery of impactful training programs. Collaborating closely with operations, quality, and HR teams, you will ensure that training initiatives align with business goals and client expectations. Your primary focus will be on improving service skills, product knowledge, customer acquisition, cross-selling/upselling techniques, target achievement, and soft skills. Conducting Training Needs Analysis (TNA) and Training Needs Identification (TNI) will be essential in continuously uplifting the team's capabilities. Key Responsibilities: - Design and deliver engaging process training for new hires and existing staff. - Conduct Training Needs Analysis (TNA) and Training Needs Identification (TNI) in collaboration with operations and quality teams. - Provide performance coaching, one-on-one feedback sessions, and skill enhancement workshops. - Ensure agents are well-versed in product knowledge, customer handling skills, and cross-selling/upselling techniques. - Track training effectiveness through performance metrics and feedback for data-driven improvements. - Support learning and development initiatives aligned with business objectives. - Prepare training content, manuals, and post-training reports. - Manage floor support, refreshers, and ongoing capability programs. Mandatory Key Skills: - Polished Communication and Stakeholder Management. - Training Needs Analysis (TNA) & Training Needs Identification (TNI). - Soft Skills & Communication Training. - Interpersonal & Presentation Skills. - Analytical Thinking. Preferred Keywords: - Process Training, Call Center Training, Performance Coaching, Product Knowledge, Customer Acquisition, Cross-Selling / Upselling, Target Achievement. Work Experience: 1 - 3 years as a Trainer in a BPO/ITES environment. CTC Offered: 3.0 LPA - 3.9 LPA. Job Location: Yeshwanthpur, Bangalore. Industry Type: BPO / Call Centre / ITES. Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations. Qualification: Graduate (Any Discipline). Apply Now: Send your resume to: careers@transactglobal.com.,
Role Overview: As a dynamic professional, your main role will be to manage outbound calls to high-end customers, ensuring top-notch customer service and efficient resolution of inquiries. You will be responsible for maintaining precise documentation, achieving productivity and quality targets, and delivering a consistently professional and customer-oriented experience. Key Responsibilities: - Manage outbound calls to high-end customers - Ensure top-notch customer service and efficient resolution of inquiries - Maintain precise documentation - Achieve productivity and quality targets - Deliver a consistently professional and customer-oriented experience Qualification Required: - Outstanding verbal English skills - Ability to clearly explain complex information - Handle customer interactions with empathy, patience, and a polite attitude Location: Bellandur (Vaishnavi Tech Square),
Job Description: As a Tele Pre-Sales Executive, you will actively engage with customers over calls using a proactive and persuasive approach. Demonstrating excellent verbal communication skills, strong interpersonal abilities, and a high level of telephone etiquette will be crucial for this role. Working towards targets and deadlines effectively is essential, along with utilizing proficiency in CRM tools to enhance customer interactions. Having a background in tele-sales, telemarketing, or pre-sales roles would be advantageous. Qualifications Required: - Excellent verbal communication skills - Strong interpersonal abilities - High level of telephone etiquette - Proficiency in CRM tools - Previous experience in tele-sales, telemarketing, or pre-sales roles is preferred Location: HRBR, Bangalore,